Job summary
We are looking for a dedicated and compassionate Band 4 Macmillan Information Support Worker to join our team at the Tunbridge Wells Hospital Macmillan Hub. This is a 1-year fixed-term role and we are open to a secondment opportunity for internal applicants only.
In this role, you will collaborate closely with the Band 4 Information Support Worker based at the Macmillan Centre in Maidstone to provide essential support to patients and their families. You will also oversee volunteers at the Tunbridge Wells Hub, ensuring smooth and effective service delivery.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Main duties of the job
Although primarily based at Tunbridge Wells, you may occasionally be required to work across sites to cover staff shortages or sickness. We operate a Monday to Friday service but are open to flexible working patterns, as long as service needs are met.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atEnhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).
Interview Date: To be confirmed.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atEnhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).
Interview Date: To be confirmed.
Person Specification
Qulaifications
Essential
- GCSE English Language and Mathematics (Grade A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake Macmillan learning and development courses
Experience/ Knowledge
Essential
- Relevant health or social care experience at Agenda for change Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data entry and management
- Evidence of good communication skills both face to face and on the telephone
- Understanding of person centred care
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a designated workload
- Awareness of Improving Outcomes : A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatment, interventions and terminology
Skills
Essential
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Good observation skills
Desirable
- Ability to write reports and IT skills
Person Specification
Qulaifications
Essential
- GCSE English Language and Mathematics (Grade A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake Macmillan learning and development courses
Experience/ Knowledge
Essential
- Relevant health or social care experience at Agenda for change Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data entry and management
- Evidence of good communication skills both face to face and on the telephone
- Understanding of person centred care
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a designated workload
- Awareness of Improving Outcomes : A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatment, interventions and terminology
Skills
Essential
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Good observation skills
Desirable
- Ability to write reports and IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
