Job summary
The post holder will support the clerical team within the Women's and Children's Outpatient and Ultrasound Department. You will be responsible for providing a high quality administration service to support the clinical teams of ultrasound, antenatal, paediatric and gynaecology services.
The post holder will be expected to work as a member of the Women's and Children's team, fulfilling outpatient's clerical duties and will work closely in conjunction with the Team Leader and Assistant General Managers to assist with co-ordination of a comprehensive patient centred ultrasound and outpatient service.
Main duties of the job
The post holder will have a duty to ensure accuracy of confidential, sensitive information and data input. The will ensure high levels of data quality and other aspects of administration and clerical work as required.
This is a role with lots of variety and ad-hoc demands and so the post holder will possess good time management and planning skills, be able to work independently and will be highly motivated by good practice in relation to patient care/service delivery. The post holder will have the ability to assess, analyse and problem solve self-sufficiently to support patients, visitors and service users in management of multiple clinical diaries and appointments.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: 17th December 2024
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: 17th December 2024
Person Specification
Qualifications
Essential
- Business and Administration or Customer Care NVQ level 3 or equivalent experience
Desirable
Experience and Knowledge
Essential
- Experience of dealing with the public in a customer facing or administrative role.
- Some previous experience of working within customer, clerical or reception role.
Desirable
- Experience of work requiring a methodical and organised approach.
Skills
Essential
- The ability to communicate and build relationships with others.
- Understanding of the need for confidentiality and information governance in a health care environment
- Good keyboard and IT skills including Microsoft packages
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Desirable
- Good working skill/knowledge of multiple hospital systems ie: Allscripts, E3, Soliton, Kiosk, Outlook
Person Specification
Qualifications
Essential
- Business and Administration or Customer Care NVQ level 3 or equivalent experience
Desirable
Experience and Knowledge
Essential
- Experience of dealing with the public in a customer facing or administrative role.
- Some previous experience of working within customer, clerical or reception role.
Desirable
- Experience of work requiring a methodical and organised approach.
Skills
Essential
- The ability to communicate and build relationships with others.
- Understanding of the need for confidentiality and information governance in a health care environment
- Good keyboard and IT skills including Microsoft packages
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Desirable
- Good working skill/knowledge of multiple hospital systems ie: Allscripts, E3, Soliton, Kiosk, Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
