Job summary
Have you got administrative experience and looking for a career in the NHS, this could be the job for you!
We are looking for a hard working, organised individual, who has excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative. This role will involve Booking outpatient & inpatient appointments, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.
The Gynaecology service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.
You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.
We are looking for a Gynaecology Booking Clerk on a permanent contract.
Main duties of the job
You will need to have excellent customer care skills, extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18 week RTT pathway guideline.
Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable . Our Gynaecology team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible
Person Specification
Experience/Knowledge
Essential
- Administrative experience
- Competent using Word Office
- NHS administration experience
- Knowledge of Patient Centre or similar systems
- Waiting list experience
- Knowledge of Trust Access Policy
- Awareness of National Patient Access targets
Desirable
- Excel spread sheet skills
Qualifications
Essential
- Good standard of general education
- Good level of written & spoken English
Desirable
Skills
Essential
- Computer literate and good keyboard skills
- Customer care experience
- Excellent telephone manner
Person Specification
Experience/Knowledge
Essential
- Administrative experience
- Competent using Word Office
- NHS administration experience
- Knowledge of Patient Centre or similar systems
- Waiting list experience
- Knowledge of Trust Access Policy
- Awareness of National Patient Access targets
Desirable
- Excel spread sheet skills
Qualifications
Essential
- Good standard of general education
- Good level of written & spoken English
Desirable
Skills
Essential
- Computer literate and good keyboard skills
- Customer care experience
- Excellent telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
