Job summary
An opportunity has arisen for an enthusiastic, well-motivated and efficient individual who enjoys working in a challenging and busy environment. You will provide a high quality general administration service for the Therapy Administration Team.We have one part time position available at Tunbridge Wells Hospital.You will be adaptable, hardworking and have excellent communication and computer skills. The successful applicant will need to demonstrate strong team working skills and the ability to work on their own initiative.Duties will include dealing with patient telephone queries, ordering and tracking patient notes, filing and scanning, booking of appointments, reception duties and other admin tasks as necessary.You will have strong prioritising and excellent organisational skills together with the ability to remain calm and collected in a busy and dynamic environment. With strong communication and interpersonal skills you will have the ability to formulate and implement solutions working with the clinical teams.You will be self-motivated, adaptable, have excellent time management and a willingness to learn new skills and take on challenges whether working on your own or part of a team
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Main duties of the job
Job Summary: To provide administrative support to the Therapy department this will include the management of clinics, processing GP and consultant referrals, arranging outpatient appointments and answering patient enquiries reception duties collating data and any other ad hoc administrative work.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Basic Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).
Interview Date: 21st November 2024.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Basic Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).
Interview Date: 21st November 2024.
Person Specification
Qualifications
Essential
- GCSE or equivalent is essential
- Computer literate including good knowledge of software programmes and IT skills in Word, Excel. Also, the use of Microsoft Outlook, e-mail and the Internet
Experience
Essential
- Experience of working as part of a team and/or multidisciplinary team.
- Experience with telephone duties.
Skills
Essential
- Excellent communication skills, dealing with people, queries and being able to diffuse confrontational situations
- Ability to organise, prioritise own work and use initiative.
- Ability to comprehend and work within the Trust's policies on data protection, equal opportunities, health & safety and meet the differing needs of the patients.
- Work with systems for collecting data of department activities.
- Accuracy and attention to detail is required when preparing and recording patient details.
- Able to carry out moderate physical effort throughout the working day and carry out concurrent activities.
- Ability to work with all disciplines in relation to ordering equipment and stationary for the whole department.
Person Specification
Qualifications
Essential
- GCSE or equivalent is essential
- Computer literate including good knowledge of software programmes and IT skills in Word, Excel. Also, the use of Microsoft Outlook, e-mail and the Internet
Experience
Essential
- Experience of working as part of a team and/or multidisciplinary team.
- Experience with telephone duties.
Skills
Essential
- Excellent communication skills, dealing with people, queries and being able to diffuse confrontational situations
- Ability to organise, prioritise own work and use initiative.
- Ability to comprehend and work within the Trust's policies on data protection, equal opportunities, health & safety and meet the differing needs of the patients.
- Work with systems for collecting data of department activities.
- Accuracy and attention to detail is required when preparing and recording patient details.
- Able to carry out moderate physical effort throughout the working day and carry out concurrent activities.
- Ability to work with all disciplines in relation to ordering equipment and stationary for the whole department.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
