CAU Admin Support Clerk

Job summary

A fantastic opportunity has become available in our Clinical Admin Unit, at Tunbridge Wells Hospital, for an Admin Support Clerk.

The post holder will carry out various admin tasks, such as checking and updating patient demographics. Adding patients onto a waiting list, scanning, emails, and dealing with the post. You may be required to change routine depending on the demands of the service, in accordance with the Patient Access to Treatment Access Policy.

The post holder will be required to provide cover/ support during short periods of staff absence, cross site.

If you would like to work in a friendly, supportive environment, this could be the roll for you.

Main duties of the job

The main duties of the job are as follows:

• To work as a team member and to provide administrative support, telephone contact point, cross cover and workload.
• To be responsible for a generic email inbox and respond to external and internal email queries from patient, staff and other providers e.g. GP surgeries, CCG.
• To accurately and comprehensively record patient details on PAS.
• To register new patients via hospital systems.
• To add patients to the waiting list, in accordance with the Patient Access to Treatment Policy.
• Ensure that all referral letters are held electronically and made available for the clinician to grade electronically, in accordance with the Patient Access to Treatment Policy.

Main Skills Required:

• IT Literate.
• High Attention to Detail.
• Good Communication Skills.
• Ability to Work in a Fast Paced Environment and Meet Deadlines.
• Good Efficiency and Organisational Skills.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

About us

MTW is a large acute hospital trust in the south-east of England.We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.