Job summary
An opportunity has arisen for a part time candidate to join our well-respected ENT Department at Maidstone & Tunbridge Wells Hospital as a Patient Pathway Navigator for patients that are sent Straight to Test.
This is an exciting opportunity for a motivated individual to interact with patients, clinicians, and other internal departments such as the Multidisciplinary Team. The post holder will have excellent interpersonal skills and a professional telephone manner, as well as empathy when speaking with patients.
Main duties of the job
You will be responsible for checking outcomes of patients attending clinic and facilitate booking of any required tests within deemed timescales.
You will be the point of contact for the next steps in patient pathways following an appointment or scan.
You will co-ordinate with the clinical team and internal departments regularly to ensure patients have a smooth transition throughout their pathway.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Person Specification
Qualifications
Essential
- Good standard of general education to GCSE standard, English & Maths or equivalent
- Educated to A-level, or Business Administration/Customer Care or acquired equivalent experience
Desirable
- NVQ 2 or equivalent experience
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient enquires/complaints
Desirable
- Experience of working in the NHS
- Experience of supervising staff
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Manage and interpret data correctly to inform decision making
- Ability to initiate & co-ordinate change to own working practices
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of speciality specific patient pathways
Person Specification
Qualifications
Essential
- Good standard of general education to GCSE standard, English & Maths or equivalent
- Educated to A-level, or Business Administration/Customer Care or acquired equivalent experience
Desirable
- NVQ 2 or equivalent experience
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient enquires/complaints
Desirable
- Experience of working in the NHS
- Experience of supervising staff
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Manage and interpret data correctly to inform decision making
- Ability to initiate & co-ordinate change to own working practices
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of speciality specific patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
