Job summary
Our Switchboard team are looking to recruit a part time telephonist to join our busy, friendly team based at Maidstone Hospital.
The successful applicants would preferably have previous switchboard experience, whilst working in a busy hospital. You will also need a good education to GCSE standard with keyboard skills and an understanding of IT systems, however full training will be given.
Main duties of the job
Being one of the frontline services for the Trust, the switchboard's aim is to deliver a consistently high standard of customer care whilst working in a busy environment. We are looking for real team players with flexibility and self-motivation, if you think you have the relevant skills and experience and would like to join us please tell us in your statement what you could bring to the team.
Switchboard is operational 365 days per year, 24/7, for this role you will be rostered to work between the hours of 06.00- 22.00 and this will include working within an established rota, with some weekends and bank holidays.
You will be expected to cover annual leave and sick leave when required and Bank Holidays where scheduled.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Person Specification
Qualifications
Essential
- GCSE Standard of Education or equivalent
Desirable
- NVQ level 2 in customer service or equivalent
Experience
Essential
- Work independently without supervision
- Working as part of a close team
Desirable
- Previous switchboard experience in a hospital environment
Skills
Essential
- Punctual
- Customer Care focused
- Computer Skills e.g. Microsoft Office
Person Specification
Qualifications
Essential
- GCSE Standard of Education or equivalent
Desirable
- NVQ level 2 in customer service or equivalent
Experience
Essential
- Work independently without supervision
- Working as part of a close team
Desirable
- Previous switchboard experience in a hospital environment
Skills
Essential
- Punctual
- Customer Care focused
- Computer Skills e.g. Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
