Job summary
An exciting opportunity for two full time motivated and focused Service Managers to join the Head & Neck Directorate at Maidstone & Tunbridge Wells NHS Trust.
To provide full support to the management team within the Head & Neck Directorate including managing and leading the directorate CAU teams. The role will involve day to day operational management, involvement in administrative processes including assisting with planning of medical workforce rotas with partner directorates to make certain it remains compliant and cost effective. Working with the directorate management team and team leaders you will ensure that the service meets and achieves national performance indicators such as RTT, Cancer Targets and Diagnostic pathways, all quality, activity and financial target and indicators.
Provide support and ensure the management of technical support services meet patient and departmental needs. Maintain induction, annual leave and study leave records of medical and non-medical staff ensuring optimum availability. Liaise with staff and HR to resolve issues. Provide support to CAUs and departmental Team Leaders, in working safely and effectively whilst employed in the Trust. Deputise for the AGM, bookers and rota co-ordinator when required. Work with the GM and AGM monitoring progress on all CIP programmes. Facilitate and coordinator the development of CIP programmes for the service.
Main duties of the job
Assisting the Senior Management Team and wider team in the monitoring and achievement of national and locally agreed standards. This includes national service frameworks. Assist in the facilitation of the planning process for Head & Neck services covering activity, capacity, manpower and finance, support service developments and assist in the preparation of business cases, position papers and other reports as required. Work as part of the teams to ensure the national access indicators are met focusing on RTT, Cancer, Diagnostic & Surveillance targets for patients, waiting list and access outpatient appointments within the Trust wide targets.
In conjunction with the Senior Management Team, develop and maintain representation across the MTW sites to which the Directorate provides services for and deal with day to day operational issues and provide support to clinical groupings.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Person Specification
desirable
Essential
- Degree or equivalent qualification or equivalent experience at management level / project work.
- Recent management experience in an acute hospital.
- Ability to work on own initiative and perform key functions of the job without direct supervision
Desirable
- Degree or equivalent qualification or equivalent experience at management level / project work
- Ability to work on own initiative and perform key functions of the job without direct supervision
- High energy and resilience - able to deliver under pressure.
essential
Essential
- Understanding of IT systems 2 GCSE English/equivalent Grade C or above2 Experience in using PAS2
- Experience as Team Leader/Senior Booker of CAU team or similar role
- Ability to lead the development, implementation and delivery of systematic projects
Desirable
- Ability to organise and prioritise own workload ? Understanding of Health Records legislation2 Ability to work within a team environment under pressure; prioritising work2 Deal with telephone enquiries from patients,2 Maximum score
- Problem solving ability
- Proven ability to manage sensitive communication
Skills
Essential
- Good presentation skills
- Excellent leadership,
- Demonstrates a "can do" approach
Desirable
- Displays a strong motivation and commitment to success.
- Ensures personal, professional behaviour and integrity at all times.
- Proven ability to communicate complex issues
Person Specification
desirable
Essential
- Degree or equivalent qualification or equivalent experience at management level / project work.
- Recent management experience in an acute hospital.
- Ability to work on own initiative and perform key functions of the job without direct supervision
Desirable
- Degree or equivalent qualification or equivalent experience at management level / project work
- Ability to work on own initiative and perform key functions of the job without direct supervision
- High energy and resilience - able to deliver under pressure.
essential
Essential
- Understanding of IT systems 2 GCSE English/equivalent Grade C or above2 Experience in using PAS2
- Experience as Team Leader/Senior Booker of CAU team or similar role
- Ability to lead the development, implementation and delivery of systematic projects
Desirable
- Ability to organise and prioritise own workload ? Understanding of Health Records legislation2 Ability to work within a team environment under pressure; prioritising work2 Deal with telephone enquiries from patients,2 Maximum score
- Problem solving ability
- Proven ability to manage sensitive communication
Skills
Essential
- Good presentation skills
- Excellent leadership,
- Demonstrates a "can do" approach
Desirable
- Displays a strong motivation and commitment to success.
- Ensures personal, professional behaviour and integrity at all times.
- Proven ability to communicate complex issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
