Job summary
You will be the focal point for and work closely with the TeleTracking (patient flow) and Luscii (virtual ward) IT infrastructure, ensuring that IT systems related to the delivery of 'Patient Flow' operate securely, efficiently and effectively.
The Assistant System Administrator role is responsible for undertaking a wide range of IT systems management duties in support of the interoperability of systems across the Trust. They will, as directed by the Central Operations System Manager, play their part in ensuring that the data recorded across the clinical systems is as far as possible uniformly consistent.
You, in conjunction with the System Manager, is responsible for carrying out any necessary IT audits as required by the Director of Operations for Patient Access, for the provision of information and data to support the delivery of the service also any IG requirements, working to support local training as and when required, in the absence of the training lead.
Main duties of the job
- To cooperate with practices and, where practicable, standardise the IT management processes across the system.
- To provide advice and answer IT related queries in relation to TeleTracking users across the Trust and wider system and from Virtual ward staff working in the Virtual Ward Hub.
- To maintain up-to-date knowledge of the main IT systems and software programmes used within the Trust by attendance at related training courses.
- To identify and be proactive in identifying IT training needs of staff within the Trust, and support with the delivery of this as agreed with the System Manager.
- To support in the delivery of enhanced services and other service requirements on behalf of the Virtual Ward programme and TeleTracking.
- Contribute to the development of the strategic objectives of the Trust, providing specialist IT knowledge.
- Support virtual and remote models of care and virtual group consultations.
- Proactively researching advances in digital technology to support the ambition in the long-term plan of a Digital First vision for the Trust and advising the System Manager of potential opportunities.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To Be Confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To Be Confirmed
Person Specification
Qualifications
Essential
- Relevant BTEC National or Higher National Diploma, Degree
- Microsoft Certified Desktop Support
- IT Infrastructure Library - Foundation
- Demonstrable Continued Professional Development
Desirable
- Member of a Professional Body, eg BCS
- MCSE/MCSA
Knowledge
Essential
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
- Demonstrable and extensive experience and knowledge of end user device architecture
- Ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool
- Experience of working in a Microsoft Active Directory environment
Desirable
- Supported a range of Clinical Applications
Skills
Essential
- Evident commitment to high standards of patient-centred care
- Ability to reflect on practice, accept criticism and act constructively
- Ability to explain technical issues in a nontechnical way to end users
- Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures and system documentation
- Understanding of own accountability, responsible and reliable
Desirable
- Demonstrable written and verbal communication skills
Person Specification
Qualifications
Essential
- Relevant BTEC National or Higher National Diploma, Degree
- Microsoft Certified Desktop Support
- IT Infrastructure Library - Foundation
- Demonstrable Continued Professional Development
Desirable
- Member of a Professional Body, eg BCS
- MCSE/MCSA
Knowledge
Essential
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
- Demonstrable and extensive experience and knowledge of end user device architecture
- Ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool
- Experience of working in a Microsoft Active Directory environment
Desirable
- Supported a range of Clinical Applications
Skills
Essential
- Evident commitment to high standards of patient-centred care
- Ability to reflect on practice, accept criticism and act constructively
- Ability to explain technical issues in a nontechnical way to end users
- Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures and system documentation
- Understanding of own accountability, responsible and reliable
Desirable
- Demonstrable written and verbal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
