Job summary
An exciting opportunity has arisen to join the Patient Access team at Maidstone and Tunbridge Wells NHS Trust as a Harm Review Manager. We are looking for a self-motivated individual to work full-time within our team.
The ideal candidate will have experience of working in a hospital setting working with patient pathways and have good knowledge of the RTT standards and Access Policy.
An outstanding communicator, the successful applicant will be able to deal confidently with a wide range of service users, including the Doctors, General Managers, GP's and other and staff within the organisation at all levels.
Main duties of the job
Working with the Patient Access Team, validating patient's pathways ensuring Harm Reviews are completed in a timely manner and that they are concise and accurate. The ability to identify themes and ensure learning and training programs are implemented. Co-ordinate and assist with the data inputting for monitoring and projecting performance.
Using internal systems to carry out validation and of inpatient and outpatient waiting lists to ensure the waiting list policy is being adhered to and to ensure that all patient pathway data is accurate.
To attend and lead on the weekly Harm Review meetings. Working closely with the Business Information Department to ensure accurate and timely information is circulated to the directorate and Trust's management team. Identify gaps, investigate, collect, and validate all aspects of the harm review process.
About us
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here:Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here:Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Person Specification
Qualifications
Essential
- oEducated to post grad diploma or equivalent experience
- oEvidence of continuous professional development
Desirable
- oHighly developed knowledge of the e-RS system.
Skills
Essential
- Good presentation skills
- Able to demonstrate practical skills to others.
- IT and computer literacy - including knowledge of Patient Management Systems and tracking system to manage patients on the waiting list. (
Desirable
- Shown willingness to plan and adapt to change.
Experience/Knowledge
Essential
- Good level of understanding of the Government's access targets for 18 weeks RTT.
- Organisation skills and ability to prioritise work under pressure.
- Working to tight deadlines.
- Customer care skills and experience.
- Experience of data collection, analysis, presentation and report writing.
Desirable
- Experience of Allscripts and RTTr.
- Previous experience of working in NHS setting.
- Has knowledge of audit and research methodology.
Person Specification
Qualifications
Essential
- oEducated to post grad diploma or equivalent experience
- oEvidence of continuous professional development
Desirable
- oHighly developed knowledge of the e-RS system.
Skills
Essential
- Good presentation skills
- Able to demonstrate practical skills to others.
- IT and computer literacy - including knowledge of Patient Management Systems and tracking system to manage patients on the waiting list. (
Desirable
- Shown willingness to plan and adapt to change.
Experience/Knowledge
Essential
- Good level of understanding of the Government's access targets for 18 weeks RTT.
- Organisation skills and ability to prioritise work under pressure.
- Working to tight deadlines.
- Customer care skills and experience.
- Experience of data collection, analysis, presentation and report writing.
Desirable
- Experience of Allscripts and RTTr.
- Previous experience of working in NHS setting.
- Has knowledge of audit and research methodology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
