Job summary
An exciting opportunity has arisen for an enthusiastic, well-motivated and efficient individual to work as part of a team covering reception and the administration office based at our clinic in Tunbridge Wells. You will be working in a friendly team, assisting with providing services for people from all ages and backgrounds with varied sexual health and contraception needs.
You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service.
Main duties of the job
The main role of the job will be to provide a reception service for the Sexual Health Clinic in the Rowan Tree Surgery. The Rubin Clinic Sexual Health & HIV Services provide expert care on all areas of sexual health, HIV and contraception care across West and North Kent with clinics in Maidstone, Tunbridge Wells, Gravesend and Dartford.
You will be dealing with highly confidential and sensitive information every day, therefore a non-judgemental attitude and strong understanding of patient confidentiality is essential. Your day will be varied covering reception and administration duties ensuring the smooth and efficient running of our service.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent level of qualification or relevant proven experience.
Desirable
Experience
Essential
- Administrative, reception / customer service experience within a busy and fast paced office environment.
- Significant experience of dealing with the public e.g. face to face, over the telephone and via written format
- Confident and proficient in the use of various IT packages and systems within a busy office environment, including the Microsoft Office suite (specifically Outlook, Word, and Excel).
- Confidentiality / Data Protection Act / Information Governance requirements.
Desirable
- Medical terminology
- Knowledge of Lilie / Allscripts / ERS
- Previous hospital system and administration experience and knowledge of administration processes
Skills
Essential
- Efficient and accurate data entry with excellent attention to detail.
- Confident and proficient in the use of IT within a work environment
- Effective time management
- Ability to work effectively as part of a team and build good working relationships at all levels
- Well organised with the ability to plan and prioritise own work to meet deadlines
- Excellent interpersonal skills both writing and speaking English language in order to work with a variety of people including staff and patients and to listen to their needs.
- Helpful telephone manner
Desirable
- Database management
- Ability to organise and prioritise own workload
- Understanding of Health Records legislation
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent level of qualification or relevant proven experience.
Desirable
Experience
Essential
- Administrative, reception / customer service experience within a busy and fast paced office environment.
- Significant experience of dealing with the public e.g. face to face, over the telephone and via written format
- Confident and proficient in the use of various IT packages and systems within a busy office environment, including the Microsoft Office suite (specifically Outlook, Word, and Excel).
- Confidentiality / Data Protection Act / Information Governance requirements.
Desirable
- Medical terminology
- Knowledge of Lilie / Allscripts / ERS
- Previous hospital system and administration experience and knowledge of administration processes
Skills
Essential
- Efficient and accurate data entry with excellent attention to detail.
- Confident and proficient in the use of IT within a work environment
- Effective time management
- Ability to work effectively as part of a team and build good working relationships at all levels
- Well organised with the ability to plan and prioritise own work to meet deadlines
- Excellent interpersonal skills both writing and speaking English language in order to work with a variety of people including staff and patients and to listen to their needs.
- Helpful telephone manner
Desirable
- Database management
- Ability to organise and prioritise own workload
- Understanding of Health Records legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
