Job summary
To take a key role within the Radiology Systems Team in supporting the delivery of the Radiology ICT Services throughout the Trust and to the wider Service Users.
This includes such activities as account creation and password resets, image management, system configuration and support.
Provide first line help and incident resolution support to users of the Radiology systems and services within Maidstone & Tunbridge Wells NHS Trust and other external service users, acting as an efficient and effective interface between end users and the various system support teams at both a local and national level.
Main duties of the job
Work within the Radiology Systems team as well as independently
Provide password resets to all trust staff groups
Work within organizational and professional policies and procedures using own initiative and taking manager advice if required.
Provide and organise and plan suitable training programmes with the ability to adapt these to the changing needs of various groups of staff .
Prioritise workload and meet tight deadlines in response to the changing healthcare environment and conflicting demands and can make adjustments due to fluctuating workload.
Give support to users during periods of planned and unplanned system downtime.
Ensure safe use of Trust ICT equipment in line with the Data Protection Act, and Health and Safety legislation.
Ttrouble shooting on system errors, staff queries and checking of information.
Visits to wards/outpatients deptpartments
Be able to remain calm when interacting with service users, who may on occasions become frustrated and irate.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed
Person Specification
QUALIFICATIONS
Essential
- Diploma level or professional qualification in IT services
- equivalent relevant experience
- Commitment to ongoing education and training
Desirable
EXPERIENCE/KNOWLEDGE
Essential
- In-depth knowledge of the Trusts computer systems
- Knowledge of the MS Office software systems
- in-depth knowledge of current radiology systems configuration
- in-depth knowledge of the current Soliton Radiology system
Desirable
- Relevant professional qualifications, or evidence of training and experience
- Previous experience with adapting radiology system workflows to support clinical requirements
- Minimum of 5 years' experience working with NHS computer systems, or equivalent
SKILLS
Essential
- Querying of System data
- Analysis of Data
- High Level Keyboard skills
- mentoring of staff
- High level IT knowledge
- System workflow testing experience
Desirable
- Ability to work on own initiative
- Willingness to attend further training sessions
Person Specification
QUALIFICATIONS
Essential
- Diploma level or professional qualification in IT services
- equivalent relevant experience
- Commitment to ongoing education and training
Desirable
EXPERIENCE/KNOWLEDGE
Essential
- In-depth knowledge of the Trusts computer systems
- Knowledge of the MS Office software systems
- in-depth knowledge of current radiology systems configuration
- in-depth knowledge of the current Soliton Radiology system
Desirable
- Relevant professional qualifications, or evidence of training and experience
- Previous experience with adapting radiology system workflows to support clinical requirements
- Minimum of 5 years' experience working with NHS computer systems, or equivalent
SKILLS
Essential
- Querying of System data
- Analysis of Data
- High Level Keyboard skills
- mentoring of staff
- High level IT knowledge
- System workflow testing experience
Desirable
- Ability to work on own initiative
- Willingness to attend further training sessions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
