Digital Services Officer

Job summary

The Health Records Department consists of six core services based over three sites, and serves all Directorates and our patients.

We are a dynamic diverse team of over one hundred staff, where patients and records always come first. We maintain a large library of over one million patient records to a high standard, from creation, scanning, validation, to destruction and everything in-between. Our approachable receptionists support the Outpatient team run smooth and efficiently striving for an excellent patient experience. And, we also have a growing Subject Access team who provides our patients and their representatives access to a copy of their records electronically, via a patient portal.

Our Digital Services team are enthusiastic and supportive of removing the need for paper, and have accepted the huge challenge of scanning all paper records so they are available at the point of care for our patients.

At present we have the following vacancies:

• Tunbridge Wells Hospital
  • Part time positions: 30 hours per week (this may include Saturday working on a rota system, working pattern will not exceed a 5-day working week)

Main duties of the job

• Accurately and comprehensively prepare patient healthcare records for forward and back scanning; to ensure documents are tracked, prepared, scanned, quality checked and uplifted to a high standard with excellent attention to detail, and in accordance to Trust Patient Documentation Scanning Policy.
• To ensure forward scanning is processed in accordance to the Trusts SLA; and documents are available for future outpatient appointments, admissions and episodes of care to authorised Trust users.
• To ensure all paper healthcare records are back scanned to support the Trust digital strategy; where all patient records will be available 24/7 to authorised Trust users.
• Validate and maintain patient healthcare records, including data cleansing (misfiled document), managing multiple identification numbers, duplicate folders in accordance to Trust policy.
• Investigate missing healthcare records in accordance with Trust policy, to support and train staff in the investigation and escalation process
• Accurately and comprehensively record patient demographics and details on the Patient Administration System (PAS).

Successful applicants will require:

• Excellent attention to detail
• Experience in record keeping / data entry
• Knowledge of Data Protection Act 2018 and Information Governance regulations
• Working to tight deadlines with ability to work under pressure
• Flexibility to adapt with the needs of a changing service
• Excellent problem solver

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.