Job summary
An exciting opportunity has arisen to join our Bereavement Services Team. This is a new role combining interpersonal communication skills and supporting non-diagnostic processes.
The successful candidate will be responsible for the daily running of the Bereavement Service. You will be a compassionate and motivated person with excellent organisational skills, providing professional and empathetic support to the bereaved. You will be responsible for updating documentation including electronic, so clerical and IT skills are essential. You will work with the Mortuary Team to support with patient care
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Main duties of the job
The post holder will be the liaison for bereaved relatives and will work with the nominated individuals and other family members to ensure enquiries are answered swiftly, offer advice and support on what happens after a death has occurred and uphold regulatory processes.
The post holder is expected to work cross site, liaising with the clinicians, ward staff and other related professionals to ensure documentation is completed accurately and in a timely manner.
The post holder will participate in the departmental emergency on-call service once suitably trained and competent.
Due to the varied nature of this role you will need to be flexible, proactive and resourceful, with the ability to work both autonomously and part of a multi-disciplinary team
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed.
Person Specification
Qualifications
Essential
- Evidence of continuing professional development and acquiring new skills/knowledge
Desirable
- Certificate of Bereavement Counselling
Experience/Knowledge
Essential
- Prior experience in working with grief and loss
- Experience dealing with patients/public
- General knowledge of clinical/medical terms
- Knowledge of the special requirements of various faith groups and respect for equality and diversity issues around formalities following a death
- Experience of dealing with bereavement/ social support
Desirable
- Experience gained in an organisational position
- To have experience in counselling, or other areas dealing with grieving and bereavement
Skills
Essential
- Wide range of IT skills - work processing, data bases, e-mail and internet
- The ability to communicate effectively with a wide range of stakeholders, including the recently bereaved
Desirable
Person Specification
Qualifications
Essential
- Evidence of continuing professional development and acquiring new skills/knowledge
Desirable
- Certificate of Bereavement Counselling
Experience/Knowledge
Essential
- Prior experience in working with grief and loss
- Experience dealing with patients/public
- General knowledge of clinical/medical terms
- Knowledge of the special requirements of various faith groups and respect for equality and diversity issues around formalities following a death
- Experience of dealing with bereavement/ social support
Desirable
- Experience gained in an organisational position
- To have experience in counselling, or other areas dealing with grieving and bereavement
Skills
Essential
- Wide range of IT skills - work processing, data bases, e-mail and internet
- The ability to communicate effectively with a wide range of stakeholders, including the recently bereaved
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Maidstone and Tunbridge Wells- Tunbridge Wells Hospital
Tonbridge Road
Pembury
TN2 4QJ
Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
