Job summary
An exciting opportunity has arisen within the Discharge Lounge at both Tunbridge Wells and Maidstone Hospital. We are currently looking for a Healthcare Support Worker who has excellent communication and interpersonal skills and is passionate about providing high standards of care for our patients while they wait in one of our lounges for their discharge to be completed.
We are a small friendly team with a proactive approach to ensuring patients leave our hospital setting as safely as possible with the relevant discharge documents and medications.
Main duties of the job
The role of the Healthcare Support Worker in the discharge lounge is to provide holistic care to each patient while in the lounge, while providing support in collecting patients from the inpatient areas to the lounge.
The Healthcare Support Worker will work under the supervision of the registered nurse and provide support with ensuring safe discharges with both a proactive and positive attitude.
The clinical support worker will be supporting the register nurses in the lounge by moving cannulas if needed - returning electronic tags back to inpatient areas and ensuring that patient remain safe and comfortable while in the lounge.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Following your Corporate Induction you will be expected to attend the Trusts Clinical Induction Programme for Clinical Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead ifthis is going to be problematic: rallen@nhs.net), lasts for two weeks and will involve travelling to both Trust sites. The programme includes 2 supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Following your Corporate Induction you will be expected to attend the Trusts Clinical Induction Programme for Clinical Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead ifthis is going to be problematic: rallen@nhs.net), lasts for two weeks and will involve travelling to both Trust sites. The programme includes 2 supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Person Specification
Qualifications
Essential
- Good general education.
- Ability to read, write, perform simple calculations and communicate in English
- Holds or commitment to complete the Care Certificate Programme within the first 6 months
Desirable
- English and Maths Level 1 or GCSE English and Maths grade D/3 or above.
Experience
Essential
- Interest in working in a care setting
- Understands importance of and provides good customer care.
Desirable
- Experience within a care role/setting
Skills
Essential
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Good interpersonal skills.
- Basic computer keyboard skills.
Person Specification
Qualifications
Essential
- Good general education.
- Ability to read, write, perform simple calculations and communicate in English
- Holds or commitment to complete the Care Certificate Programme within the first 6 months
Desirable
- English and Maths Level 1 or GCSE English and Maths grade D/3 or above.
Experience
Essential
- Interest in working in a care setting
- Understands importance of and provides good customer care.
Desirable
- Experience within a care role/setting
Skills
Essential
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Good interpersonal skills.
- Basic computer keyboard skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Maidstone Hospital and Tunbridge Wells Hospital (Cross Site)
Tonbridge Road
Tunbridge Wells
TN2 4QJ
Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
