Job summary
The Orthoptic and Optometry department at Maidstone Hospital are looking for a new team members to work Monday, Wednesday and Thursday (8.30-4.45 22.5 hours) Please note there will be occasional Saturday working (around two a year)The working week will not exceed 22.5 hours and day off in lieu will be granted,
We are a busy department in a clinical outpatient area so you need to be able to multi-task and deal with both patient and clinicians daily.
You must be friendly, enthusiastic and motivated with a positive attitude.
Main duties of the job
The Orthoptic and Optometry multi-skilled clerical team combine the roles of receptionist and clinical administration booker.
We work with the wider ophthalmology unit daily across the Maidstone and Tunbridge Wells sites. The role will include but not inclusive to:
- Daily computer use including PAS, ERS, Hybrid Mail, HeXIO
- Managing and booking waiting lists
- To recept and co-ordinating daily running of clinics
- Phone and e-mail queries
You must therefore be efficient and organised with excellent communication skills, be calm under pressure, be able to deal with frequent interruptions and be flexible to the needs of the Orthoptic service.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE in English
- NVQ level 3 or equivalent
- Recognised IT qualification
- Undertaken customer service course in relation to communication
Experience/Knowledge
Essential
- Previous experience working as part of a reception team / working with the general public
- Excellent keyboard/ IT skills
- Previous telephone/ customer service experience
- Ability to demonstrate a good understanding of the principles of data protection and patient confidentiality
Desirable
- Previous experience of working within a hospital/NHS/ healthcare setting
Skills
Essential
- Possess excellent inter-personal and communication skills
- Ability to be self - motivated and pro-active
- Ability to enter data precisely / attention to detail
Desirable
- Non - clinical manual handling
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE in English
- NVQ level 3 or equivalent
- Recognised IT qualification
- Undertaken customer service course in relation to communication
Experience/Knowledge
Essential
- Previous experience working as part of a reception team / working with the general public
- Excellent keyboard/ IT skills
- Previous telephone/ customer service experience
- Ability to demonstrate a good understanding of the principles of data protection and patient confidentiality
Desirable
- Previous experience of working within a hospital/NHS/ healthcare setting
Skills
Essential
- Possess excellent inter-personal and communication skills
- Ability to be self - motivated and pro-active
- Ability to enter data precisely / attention to detail
Desirable
- Non - clinical manual handling
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
