Job summary
If you are a caring, organised and flexible team player, have good literacy, numeracy and excellent keyboard skills you could be just the person we are looking for!
You will have previous office experience and be committed to delivering a high standard of service to our oncology patients. This post will concentrate on the aspects of ensuring that patient notes are fully prepared for clinics, registering new patients and booking appointments in line with national and local targets.
Main duties of the job
Other duties will include but not be confined to reception duties and ensuring filing/health records/archiving and other tasks are dealt with appropriately and support is provided as designated to all areas of Patient Services.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed
Person Specification
Qualifications
Essential
- Good standard of general education
- Level 3 NVQ
Desirable
- Educated to GCSE/GCE level
- IT qualifications
- Formal qualification in keyboard skills
- Formal qualification relevant to role i.e. customer
Experience and Knowledge
Essential
- Experience allied to the role e.g. customer service, dealing with people
- Experience of work requiring a methodical and organised approach
- Patient administration experience
Desirable
- Experience of working within a hospital/ NHS/public sector setting
- Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
Skills
Essential
- Understanding of the requirements of the Clinic Co-ordinator role
- Knowledge of confidentiality
- Ability to pass on skills to others
- Appropriate awareness of related activities
- Decision making - knowing when to refer
- Awareness of cultural and individual differences among the patients, carers and colleagues
- Medical terminology
Desirable
- Experience of a variety of word processing packages
- Other office systems knowledge
- Time management skills
- Able to deal with busy workload
- Evidence of self-motivation
Person Specification
Qualifications
Essential
- Good standard of general education
- Level 3 NVQ
Desirable
- Educated to GCSE/GCE level
- IT qualifications
- Formal qualification in keyboard skills
- Formal qualification relevant to role i.e. customer
Experience and Knowledge
Essential
- Experience allied to the role e.g. customer service, dealing with people
- Experience of work requiring a methodical and organised approach
- Patient administration experience
Desirable
- Experience of working within a hospital/ NHS/public sector setting
- Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
Skills
Essential
- Understanding of the requirements of the Clinic Co-ordinator role
- Knowledge of confidentiality
- Ability to pass on skills to others
- Appropriate awareness of related activities
- Decision making - knowing when to refer
- Awareness of cultural and individual differences among the patients, carers and colleagues
- Medical terminology
Desirable
- Experience of a variety of word processing packages
- Other office systems knowledge
- Time management skills
- Able to deal with busy workload
- Evidence of self-motivation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
