Job summary
Maidstone and Tunbridge Wells NHS Trust are looking for a Senior Clinical Coordinator to work in the Kent Oncology Centre.
This is an exciting and challenging role within the Oncology Clinical Coordinator team.
This post is based at the Kent Oncology Centre, Maidstone Hospital. You would have an opportunity to make a direct positive impact on patient experience within the Trust.
Main duties of the job
You will over see the Clinical Coordinator team whilst still keeping a hand in the role. You should have knowledge of Allscripts, KOMS or similar systems and an awareness of National Patient Access targets with administrative experience; an excellent telephone manner and are competent using Word Office and Excel with good keyboard skills. Customer service experience is essential.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Person Specification
Qualifications
Essential
- Educated to GCSE level standard in numeracy and English
- Educated to degree level
- Educated to A Level standard
- NVQ III or relevant experience
- or equivalent experience (5 years)
Knowledge
Essential
- Previous experience of leading a team in a customer service environment
- In depth knowledge of NHS PAS and EPR or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of the requirements regarding patient confidentiality
Skills
Essential
- Excellent computer skills word/excel
- Superior customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal skills
- Ability to deal with and manage conflict
- Ability to manage staff rotas to match phone and administrative workloads
- Analytical ability, for the production and interpretation of reports
- Team worker
- Flexible / adaptable
- Computer literate and experienced in using MS Office packages
- Numerate
- Ability to work using own initiative
- Ability to organize and prioritise own workload
Desirable
- Database management
- Understanding of 18 Week and Cancer Target rules
- Understanding of Health Records legislation
Person Specification
Qualifications
Essential
- Educated to GCSE level standard in numeracy and English
- Educated to degree level
- Educated to A Level standard
- NVQ III or relevant experience
- or equivalent experience (5 years)
Knowledge
Essential
- Previous experience of leading a team in a customer service environment
- In depth knowledge of NHS PAS and EPR or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of the requirements regarding patient confidentiality
Skills
Essential
- Excellent computer skills word/excel
- Superior customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal skills
- Ability to deal with and manage conflict
- Ability to manage staff rotas to match phone and administrative workloads
- Analytical ability, for the production and interpretation of reports
- Team worker
- Flexible / adaptable
- Computer literate and experienced in using MS Office packages
- Numerate
- Ability to work using own initiative
- Ability to organize and prioritise own workload
Desirable
- Database management
- Understanding of 18 Week and Cancer Target rules
- Understanding of Health Records legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
