Job summary
Working as part of the Cancer Services Team, the main duties of the Two Week Wait Appointments Clerk will be to ensure that all referrals to be managed are given an appointment with the appropriate specialist within 14 days (two weeks) of the agreed referral date.
You will be expected to manage the appointment slots available, working closely with consultants, secretaries and staff from the Trust's Appointment Offices, following the Trust's agreed process for highlighting potential breaches of the two week target. This comprises continued, full and accurate validation of all referrals being actively managed against the two week target.
Main duties of the job
Day to day tasks in this role include receiving referrals, monitoring referral numbers and escalating to the relevant specialist managers if there are any capacity issues in clinics. This will require a competent use of IT systems for booking in patients, a polite phone manner to handle patient queries and strong problem-solving skills to resolve any issues that may arise.
The Trust must carefully monitor its performance against the cancer targets and you must work closely with the Team Leader and the Cancer Data Managers to facilitate performance monitoring of the two week target. This will also require attention to detail and organisational skills to ensure accurate and timely data inputting is completed.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent educational or professional qualification.
Desirable
Experience
Essential
- Experience of work involving data collection and data entry in the NHS and/or medical environment
- Experience of work which involved dealing directly with the public, resolving problems and dealing with complaints
Desirable
- Evidence of experience of developing administration systems and procedures
- Experiencing of booking appointments
Skills
Essential
- Experience and knowledge of NHS administrative systems and booking systems, ideally Patient Centre or equivalent experience
- Ability to deal with complex problems and complaints.
- Ability to manage workloads methodically.
- Ability to show empathy and compassion to others.
- Experience of communicating with members of the public via the phone.
Desirable
- Understanding and experience of using MS Office products (Excel, Access, Word).
- Experience of using Patient Systems
- Knowledge of spreadsheets and databases.
- Understanding of medical terminology.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent educational or professional qualification.
Desirable
Experience
Essential
- Experience of work involving data collection and data entry in the NHS and/or medical environment
- Experience of work which involved dealing directly with the public, resolving problems and dealing with complaints
Desirable
- Evidence of experience of developing administration systems and procedures
- Experiencing of booking appointments
Skills
Essential
- Experience and knowledge of NHS administrative systems and booking systems, ideally Patient Centre or equivalent experience
- Ability to deal with complex problems and complaints.
- Ability to manage workloads methodically.
- Ability to show empathy and compassion to others.
- Experience of communicating with members of the public via the phone.
Desirable
- Understanding and experience of using MS Office products (Excel, Access, Word).
- Experience of using Patient Systems
- Knowledge of spreadsheets and databases.
- Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
