Job summary
An exciting opportunity has arisen within the Outpatients team
We are looking for a Band 4 Operations Assistant that has excellent interpersonal and communication skills. Outpatients is a fast-paced department providing excellent care to patients who attend for a variety of appointments within all specialities.
You will be working in a fast-paced department that provides a positive working environment, ensuring that high standards of patient care are maintained and that the patient remains at the focus of all that we do.
Main duties of the job
We are looking for a committed individual with good organisational skills who would enjoy working within the Outpatients team. The post holder will support with diary management and minute meetings when needed. You will be a key member of the team supporting clinic room utilisation and would need to be able to be able to work under your own initiative.
You would be responsible for providing secretarial support to the department. Good communication, problem solving and IT skills are essential. An ability to work within a busy environment would be a requirement to fulfil this role.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent knowledge, skills and experience.
- GCSE Mathematics and English (or equivalent)
Knowledge and Ability
Essential
- Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience of dealing with users and a proven experience of working within a customer support role
- Excellent organisational and interpersonal skills
- Excellent organisational and time management skills
- Excellent IT skills, experience using the full range of Microsoft Office Suite
Desirable
- Ability to deal with anxious patients and/ or their carers
- Knowledge of national NHS targets
- Experience managing staff
Skills
Essential
- Able to work on own initiative
- Able to produce clear coherent reports.
- Ability to handle patient data and information in a confidential and sensitive fashion to maintain confidentiality at all times
- Ability to deal sensitively with patients and visitors some of whom may be anxious or concerned
- Ability to analyse problems and to develop practical and workable solutions to address them including leading others to solve problems in their areas
- Ability to liaise with a range of people within and external to the organisation
- Ability to persuade and influence people to engage in service improvements
- Data collection and data entry experience.
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent knowledge, skills and experience.
- GCSE Mathematics and English (or equivalent)
Knowledge and Ability
Essential
- Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience of dealing with users and a proven experience of working within a customer support role
- Excellent organisational and interpersonal skills
- Excellent organisational and time management skills
- Excellent IT skills, experience using the full range of Microsoft Office Suite
Desirable
- Ability to deal with anxious patients and/ or their carers
- Knowledge of national NHS targets
- Experience managing staff
Skills
Essential
- Able to work on own initiative
- Able to produce clear coherent reports.
- Ability to handle patient data and information in a confidential and sensitive fashion to maintain confidentiality at all times
- Ability to deal sensitively with patients and visitors some of whom may be anxious or concerned
- Ability to analyse problems and to develop practical and workable solutions to address them including leading others to solve problems in their areas
- Ability to liaise with a range of people within and external to the organisation
- Ability to persuade and influence people to engage in service improvements
- Data collection and data entry experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
