Job summary
An exciting opportunity has arisen for a full time Assistant Patient Pathway Coordinator within the Trauma and Orthopaedic department
This is a busy, varied and challenging role where you will be specialising in our Spinal Orthopaedic Service. The post holder will be responsible for coordinating and booking outpatient clinics as well as ensuring the spine MDT is set up and managed appropriately.
You will be solely responsible for patients on our spinal pathway from triage, outpatient clinics, diagnostics and possible surgery along with ensuring the outpatient waiting lists are managed within the referral to treatment target.
The post holder will also be responsible for booking Orthopaedic plaster room clinics at both Maidstone and Tunbridge Wells; which will require the need for some cross site working throughout the month
Essential skills for this role include an excellent telephone manner, working using own initiative, excellent communication with patients and clinical staff, outstanding organisation and time management and competent in using Microsoft Office packages with good keyboard skills.
The role can be based at either Maidstone or Tunbridge Wells as we have Orthopaedic admin teams at both sites, however cross site working will be required throughout the month due to the nature of some of the admin tasks
Main duties of the job
You will have excellent communication, organisation and problem solving skills with the ability to work with a positive and solution focused attitude, to ensure clinics are booked effectively and patients are managed appropriately along their pathway.
Clinic appointments and knowledge of patient waiting lists would be an advantage but not essential as full training will be provided.
Applicants will ideally have previous NHS or healthcare experience (though this is not necessary) and administration experience. Knowledge of systems such as Allscripts and Medirota would be beneficial though training will be given.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ customer care 2 or equivalent experience
Experience/Knowledge
Essential
- Significant proven administrative experience
- Experience of working in an customer focused environment
- Experience of managing a high volume of calls during peak periods, prioritising work and situations
- Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Desirable
- Experience in keeping systems up to date including using spreadsheets and databases
- Experience in a hospital or other health care setting
- Knowledge of medical terminology
- Experience of working with hospital administration systems e.g. Allscripts
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ customer care 2 or equivalent experience
Experience/Knowledge
Essential
- Significant proven administrative experience
- Experience of working in an customer focused environment
- Experience of managing a high volume of calls during peak periods, prioritising work and situations
- Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Desirable
- Experience in keeping systems up to date including using spreadsheets and databases
- Experience in a hospital or other health care setting
- Knowledge of medical terminology
- Experience of working with hospital administration systems e.g. Allscripts
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Maidstone and Tunbridge Wells Hospitals
Hermitage Lane
Maidstone, Kent
ME16 9QQ
Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
