Job summary
There is an exciting opportunity to work in Ophthalmology CAU as a Band 4 Senior Booking Clerk for the Rapid Access eye clinic. You will be part of a team that provides Ophthalmology services. This is a fixed term 12 Month Contract or a 12 Month secondment.
The role is pivotal in helping to manage the Ophthalmology CAU team at Maidstone Hospital. This includes sight saving outpatient clinics and waiting list management.
Main duties of the job
Previous experience of CAU's and the how to book patients on to treatment lists is ideal. You should be resilient, motivated, organized, work well under pressure and have exceptional communication skills. You will work closely with the CAU Team leader and Service manager to ensure the trust access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met with remedial actions put in place when necessary.
You will support the CAU Lead, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: To be confirmed
Person Specification
Qualifications
Essential
- Good education (to GCSE level)
Desirable
- NVQ 2 in customer services or administration or equivalent
Experience/ Knowledge
Essential
- Administration or reception experience
- Word processing skills
- Good IT skills
- Aware of National Patient Access targets
- Experience in supervising staff
Desirable
- Excel spreadsheet skills
- Waiting list experience
- Outpatient experience
- Change management skills
- Experience of Patient Centre
- Experience of Choose & Book
- Knowledge of PTL (patient target Lists)
- Comprehensive Knowledge of Trust Access Policy
Skills
Essential
- Computer literate and has appropriate keyboard skills
- Customer care skills.
- Appraisal skills.
- Experience in staff training
Person Specification
Qualifications
Essential
- Good education (to GCSE level)
Desirable
- NVQ 2 in customer services or administration or equivalent
Experience/ Knowledge
Essential
- Administration or reception experience
- Word processing skills
- Good IT skills
- Aware of National Patient Access targets
- Experience in supervising staff
Desirable
- Excel spreadsheet skills
- Waiting list experience
- Outpatient experience
- Change management skills
- Experience of Patient Centre
- Experience of Choose & Book
- Knowledge of PTL (patient target Lists)
- Comprehensive Knowledge of Trust Access Policy
Skills
Essential
- Computer literate and has appropriate keyboard skills
- Customer care skills.
- Appraisal skills.
- Experience in staff training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
