Maidstone and Tunbridge Wells NHS Trust

CAU Booking Clerk - Ophthalmology

Information:

This job is now closed

Job summary

This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with our diabetic retinal patients, processing new referrals, managing waiting lists, helping with patient queries and liaising with the diabetic eye screening programme. This role forms part of a busy department based in a large Acute Hospital Trust.

Working days are Monday to Friday. We can be flexible with shift patterns.

The Head and Neck Directorate accounts for over one third of the Trust's outpatient activity and this team is a key Department within the Trust in ensuring we provide a high quality and timely service to our patients. You will be working closely with other team member, the medical secretaries, clinicians and Management Team to ensure patients are managed appropriately.

Main duties of the job

You will need to have excellent customer care skills and we will provide training for you to gain a thorough understanding of the Trusts access policy and the national 18 week RTT pathway which will provide an excellent basis for building a career working in both Acute and Community services in the NHS.

Previous Healthcare administration experience would be advantageous but not essential, as would experience using Microsoft Word and Excel. We can offer you a supportive, friendly working environment where you will gain experience of hospital administration in a busy department.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Details

Date posted

25 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-SS13259

Job locations

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Person Specification

Qualifications

Essential

  • Good standard of general education to GCSE Standard , English & Maths Grade C
  • NVQ 2 or equivalent experience

Experience/Knowledge

Essential

  • Administrative experience
  • Competent using Word Office
  • Awareness of National Patient Access targets
  • Knowledge of Patient Centre or similar systems

Desirable

  • Excel spread sheet skills
  • Waiting list experience
  • Knowledge of Trust Access Policy

Skills

Essential

  • Computer literate and good keyboard skills
  • Customer care experience
  • Good level of written & spoken English
Person Specification

Qualifications

Essential

  • Good standard of general education to GCSE Standard , English & Maths Grade C
  • NVQ 2 or equivalent experience

Experience/Knowledge

Essential

  • Administrative experience
  • Competent using Word Office
  • Awareness of National Patient Access targets
  • Knowledge of Patient Centre or similar systems

Desirable

  • Excel spread sheet skills
  • Waiting list experience
  • Knowledge of Trust Access Policy

Skills

Essential

  • Computer literate and good keyboard skills
  • Customer care experience
  • Good level of written & spoken English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

CAU Team Leader

Jennifer McCabe

Jennifer.mccabe1@nhs.net

07928512627

Details

Date posted

25 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-SS13259

Job locations

Maidstone Hospital

Hermitage Lane

Maidstone

ME16 9QQ


Supporting documents

Privacy notice

Maidstone and Tunbridge Wells NHS Trust's privacy notice (opens in a new tab)