CAU Booking Clerk

Job summary

The Women's and Children's Directorate are looking for a Booking Clerk for their Clinical Assessment Unit to work full time in their CAU at the Tunbridge Wells Hospital at Pembury in our small and friendly Paediatric Department.

The role involves the booking of outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy, booking patients in chronological order.

This is an exciting opportunity to work in this varied role. You will need excellent communication skills and be dedicated to providing an efficient and effective service. You will work closely with members of the gynaecology [both clinical & administrative] team and also other members of the CAU team to ensure patients are seen in a timely manner. You will be IT literate, able to meet deadlines and have an attention to detail. Knowledge of All scripts and ERS would be highly desirable but are not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

Main duties of the job

Act as a contact point, liaising with patients, as well as clinical colleagues to ensure that the organisation & efficiency of all patient admissions are appropriately planned and managed.

Must manage own workload dealing with and resolving issues as and when they occur without direct supervision on a daily basis maintaining confidentiality at all times, ensuring target dates are maintained.

To ensure that any patient cancelled by the Trust is re-booked within appropriate timescales.

To be responsible for the addition, removal and modification of patients to and from the waiting list.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.