Maidstone and Tunbridge Wells NHS Trust

Senior Booking Clerk

Information:

This job is now closed

Job summary

An exciting new opportunity has become available to join our friendly booking team at Tunbridge Wells Hospital in the Women's and Children's Clinical Administration Unit as Senior Booking Clerk.

You will support the Women's CAU Team Leader, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed. The successful candidate will have their own booking responsibilities and will supervise the booking clerks within our Women's booking team to ensure that all admin related Key Performance Indicators (KPIs) are met with remedial actions put in place when necessary.

You should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. Previous experience of working within a CAU with a good knowledge of Allscripts and RTT pathways would be ideal.

Main duties of the job

  • The post holder will take a lead role in managing the Directorate waiting lists for Gynaecology, in accordance with Government Access Targets and the Trust's Access Policy.
  • The post holder will work as part of the Clinical Administrative Unit to coordinate the administrative pathway of patients to ensure that waiting time targets are not breached.
  • Will plan and co-ordinate patient admissions or appointments and required to work in close liaison with senior managers, consultants, patients and the general public.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Details

Date posted

06 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-WS13194

Job locations

Tunbridge Wells Hospital

Tonbridge Road

Tunbridge Wells

TN2 4QJ


Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Person Specification

Qualifications

Essential

  • Good education (to GCSE level)
  • Good level of written & spoken English

Desirable

  • NVQ 2 in customer services or administration or equivalent.

Knowledge & Experience

Essential

  • Administration or reception experience
  • Outpatient experience
  • Good IT skills
  • Experience of PAS
  • Experience of ERS
  • Knowledge of PTL (patient target Lists)
  • Waiting list experience
  • Comprehensive Knowledge of Trust Access Policy
  • Aware of National Patient Access targets

Desirable

  • Experience in supervising staff
  • Change management skills.

Skills

Essential

  • Computer literate and has appropriate keyboard skills
  • Customer care skills.
  • Appraisal skills.
  • Experience in staff training
  • Microsoft Office Packages
Person Specification

Qualifications

Essential

  • Good education (to GCSE level)
  • Good level of written & spoken English

Desirable

  • NVQ 2 in customer services or administration or equivalent.

Knowledge & Experience

Essential

  • Administration or reception experience
  • Outpatient experience
  • Good IT skills
  • Experience of PAS
  • Experience of ERS
  • Knowledge of PTL (patient target Lists)
  • Waiting list experience
  • Comprehensive Knowledge of Trust Access Policy
  • Aware of National Patient Access targets

Desirable

  • Experience in supervising staff
  • Change management skills.

Skills

Essential

  • Computer literate and has appropriate keyboard skills
  • Customer care skills.
  • Appraisal skills.
  • Experience in staff training
  • Microsoft Office Packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Tunbridge Wells Hospital

Tonbridge Road

Tunbridge Wells

TN2 4QJ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Tunbridge Wells Hospital

Tonbridge Road

Tunbridge Wells

TN2 4QJ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Divisional Business Manager

Claire Hubert

claire.hubert@nhs.net

Details

Date posted

06 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-WS13194

Job locations

Tunbridge Wells Hospital

Tonbridge Road

Tunbridge Wells

TN2 4QJ


Supporting documents

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