Job summary
Cancer Services are looking for an enthusiastic and motivated individual to join the Cancer Performance Team as the Lung Cancer Pathway Navigator. This role is crucial in the tracking and management of patients who are on suspected cancer pathways and diagnostic pathways. You will be responsible for updating patient's records on the cancer database and liaising with different clinical and non -clinical professional staff for the preparation and coordination of key events along the patients cancer pathways. Cancer Services are looking for an individual who can work collaboratively with other services with particular attention to detail and accurate data input.
You will be the point of contact for the next steps in patient pathways following a suspected cancer referral.
Main duties of the job
The post holder will be responsible for ensuring that progress in the pathway is recorded in the cancer database system and that updates are added to the system in a timely manner. They will also be responsible for coordinating and organising the workload with a Multi-Disciplinary Team coordinator (MDTC).
You will co-ordinate with the clinical team to arrange the next steps and will communicate these to the patient. You will communicate questions and queries from the patient to the clinical team and provide the appropriate response to the patient.
The role is demanding so you must be confident, assertive and have the ability to multi-task and remain calm under pressure. You will need good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is paramount. You will have experience in patient pathway management and will be confident using patient administration systems (including KOMS), and database packages (RIS, Telepath, InfoFlex, etc). Excellent team working, organisational and communication skills are all essential for this post, along with clear experience of resolving problems.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Person Specification
Qualification
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
Experience/ Knowledge
Essential
- Experience of using IT systems and/or patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient enquires/complaints
Desirable
- Experience of working in the NHS
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload when necessary or when leave cover is required.
- Manage and interpret data correctly to inform decision making
- Ability to initiate & co-ordinate change to own working practices
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Thorough knowledge of healthcare administrative systems and processes
Desirable
- Conflict resolution skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of speciality specific patient pathways
Person Specification
Qualification
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
Experience/ Knowledge
Essential
- Experience of using IT systems and/or patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient enquires/complaints
Desirable
- Experience of working in the NHS
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload when necessary or when leave cover is required.
- Manage and interpret data correctly to inform decision making
- Ability to initiate & co-ordinate change to own working practices
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Thorough knowledge of healthcare administrative systems and processes
Desirable
- Conflict resolution skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of speciality specific patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
