Job summary
Would you like to join a team who is committed to providing a high quality service for patients within our Critical Care Directorate?
We are looking for a Support Medical Secretary to work with our admin team and support the Anaesthetic and Pain Clinic departments.
We are passionate in supporting our staff to develop and have great opportunities for career progression.
Main duties of the job
You will be working in a busy department which generates a high volume of typing and administration. You will require excellent interpersonal skills and able to deal with enquiries in a polite and efficient manner.
The role involves the booking ofprocedures, outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy, booking patients in chronological order.
You will be IT literate, able to meet deadlines and have an attention to detail. Knowledge of PAS and ERS would be highly desirable but are not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.
Act as a contact point, liaising with patients, as well as clinical colleagues to ensure that the organisation & efficiency of patients' pathway are appropriately planned and managed.
In return you will be part of a friendly team where everyone's contribution is valued and you will be supported in your personal and professional development.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Person Specification
Qualifications
Essential
- Good standard of general education (at least GCSE level)
- Excellent secretarial and audio-word-processing
- RSA2 Level
- Or equivalent experience
Experience/Knowledge
Essential
- Previous Secretarial or Administration experience
- Significant experience of dealing with the public
Desirable
- Medical terminology
- Knowledge of Allscripts/ERS
Skills
Essential
- Excellent computer skills (Word/Excel) /advanced key board skills
- Excellent interpersonal skills both verbal and written
- Helpful telephone manner.
- Able to use initiative and work under pressure.
- Ability to work with and support colleagues as part of a team.
- Demonstrates good time management skills.
- Clear, concise verbal communication
- Ability to work within a team environment under pressure; prioritising work.
- Systematic approach to problem solving
- Ability to work using own initiative
- To take minutes for meeting
Desirable
- Database management
- Understanding of 18 Week and Cancer Target rules
- Ability to organise and prioritise own workload
- Understanding of Health Records legislation
Person Specification
Qualifications
Essential
- Good standard of general education (at least GCSE level)
- Excellent secretarial and audio-word-processing
- RSA2 Level
- Or equivalent experience
Experience/Knowledge
Essential
- Previous Secretarial or Administration experience
- Significant experience of dealing with the public
Desirable
- Medical terminology
- Knowledge of Allscripts/ERS
Skills
Essential
- Excellent computer skills (Word/Excel) /advanced key board skills
- Excellent interpersonal skills both verbal and written
- Helpful telephone manner.
- Able to use initiative and work under pressure.
- Ability to work with and support colleagues as part of a team.
- Demonstrates good time management skills.
- Clear, concise verbal communication
- Ability to work within a team environment under pressure; prioritising work.
- Systematic approach to problem solving
- Ability to work using own initiative
- To take minutes for meeting
Desirable
- Database management
- Understanding of 18 Week and Cancer Target rules
- Ability to organise and prioritise own workload
- Understanding of Health Records legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
