Job summary
The Healthcare Records Department consists of six core services based over three sites, and serves all Directorates and our patients.
We are a dynamic diverse team of over one hundred staff, where patients and records always come first. We maintain a large library of over one million patient records to a high standard, from creation, scanning, validation, to destruction and everything in-between.
Our team are enthusiastic and supportive of removing the need for paper, and have accepted the huge challenge of scanning all paper records so they are available at the point of care for our patients. We are looking for an enthusiastic and supportive Section Manager specialising in eNotes to support this team and mission.
At present we have the following vacancy:
- Cross-site (Tunbridge Wells, Maidstone and Paddock Wood)
- Full time position: 37.5 hours per week (this will include Saturday working on a rota system, working pattern will not exceed a 5-day working week)
Main duties of the job
Full details of the main duties are provided in the job description.
- To be a subject matter (eNotes) expert within Healthcare Records, to use the knowledge to guide, problem solve and implement service improvements.
- To ensure compliance/requirements within the core services of Healthcare Records related statutory regulations and that legislation relating to the retention, preservation, and destruction of clinical records and associated documents and all other requirements are adhered to by all staff.
- To assist in projects relating to the core services of Healthcare Records and implementation of standards relating to Healthcare Records practices, policies and procedures and, in particular, those relating to the implementation of the Electronic Patient Record (EPR) and Electronic Document Management (EDM).
You will require:
- Attention to detail, with the ability to deal with complex information
- Excellent staff management and supervision
- Ability to deliver training and presentations to a wide range of trust staff at all levels
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to identify problems and inconsistencies with systems and processes, producing workable solutions
- Demonstrates a "can do" approach to work.
The work can require manual handling duties (lifting boxes up to 9kg) and be mentally demanding.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
COVID-19 Vaccination Disclaimer for StaffIn order to protect the health and safety of our staff, service users and those attending our sites, we require our staff who have contact with vulnerable service users to have had the COVID vaccine prior to starting work. We are required by the Department of Health to provide data to verify your COVID-19 vaccination status and will therefore ask for proof of vaccination during the recruitment process. Vaccination will be a condition of employment unless an exemption applies.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard level.
We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated.We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients.We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment.We work with Stonewall to embed an inclusive and accepting culture for all lesbian, gay, bisexual and transgender staff.We have 78nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients.We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics
Interview Date: Thursday 10th March 2022
Job description
Job responsibilities
COVID-19 Vaccination Disclaimer for StaffIn order to protect the health and safety of our staff, service users and those attending our sites, we require our staff who have contact with vulnerable service users to have had the COVID vaccine prior to starting work. We are required by the Department of Health to provide data to verify your COVID-19 vaccination status and will therefore ask for proof of vaccination during the recruitment process. Vaccination will be a condition of employment unless an exemption applies.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard level.
We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated.We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients.We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment.We work with Stonewall to embed an inclusive and accepting culture for all lesbian, gay, bisexual and transgender staff.We have 78nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients.We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics
Interview Date: Thursday 10th March 2022
Person Specification
Qualifications
Essential
- Education to degree level
- NVQ 5 in customer services or administration or equivalent experience.
Desirable
Experience/Knowledge
Essential
- Excellent staff management and supervision
- Ability to deliver training and presentations to a wide range of trust staff at all levels
- Competency in the use of Microsoft office application to an advanced level
- Data Protection Act and Information Governance regulations
Desirable
- Experience in scanning operations
- Change Management
- Working knowledge of electronic document management
Skills
Essential
- Ability to organise people and staff to ensure the service within area of responsibility is delivered to the required standards and targets
- Analytical Skills with the ability to analyse complex data and prepare reports
- Problem solving skills and ability to respond to sudden unexpected demands
Desirable
- Ability to identify problems and inconsistencies with systems and processes, producing workable solutions
- Excellent customer care skills and experience of handling complaints
Attributes
Essential
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner
- Highly motivated with ability to influence and inspire others
- Attention to detail, with the ability to deal with complex information
- Ability to work independently
Desirable
- Adaptable
- Determined
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
Additional Requirements
Essential
- Able to work across sites
- Demonstrates a "can do" approach to work.
Person Specification
Qualifications
Essential
- Education to degree level
- NVQ 5 in customer services or administration or equivalent experience.
Desirable
Experience/Knowledge
Essential
- Excellent staff management and supervision
- Ability to deliver training and presentations to a wide range of trust staff at all levels
- Competency in the use of Microsoft office application to an advanced level
- Data Protection Act and Information Governance regulations
Desirable
- Experience in scanning operations
- Change Management
- Working knowledge of electronic document management
Skills
Essential
- Ability to organise people and staff to ensure the service within area of responsibility is delivered to the required standards and targets
- Analytical Skills with the ability to analyse complex data and prepare reports
- Problem solving skills and ability to respond to sudden unexpected demands
Desirable
- Ability to identify problems and inconsistencies with systems and processes, producing workable solutions
- Excellent customer care skills and experience of handling complaints
Attributes
Essential
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner
- Highly motivated with ability to influence and inspire others
- Attention to detail, with the ability to deal with complex information
- Ability to work independently
Desirable
- Adaptable
- Determined
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
Additional Requirements
Essential
- Able to work across sites
- Demonstrates a "can do" approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Tunbridge Wells and Maidstone Hospital
Tonbridge Road
Tunbridge Wells and Maidstone Hospital
TN2 4QJ
Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
