Job summary
Within the Paediatric team be accountable for the day to day administration and coordination of clerical procedures concerning out patients clinics and accurate timely patient data quality through proficient use of the computerised patient administration system. To work closely as part of a forward thinking team, providing a high standard of service and liaison with clinicians, patients and staff at all levels.
Main duties of the job
- To make up Paediatric notes for patients who are new to the University Hospitals of Leicester.
- To be responsible for the preparation of case notes for Paediatric Outpatient Clinics in line with consultant guidelines and departmental procedures.
- To be responsible for transferring clinic case notes on HISS at the end of the clinic to the appropriate destination.
- To ensure all case notes and patient records are maintained in good condition.
- Be responsible for implementing national, regional and local initiatives relating to performance targets and comply with The Patient Access & Data Management Policy.
- To receive Paediatric referral letters and take responsibility for liaising with Consultants as to the urgency of appointment required.
- To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales.
- To be responsible for the reduction or cancellation of outpatient clinics, liaising with medical staff in accordance with departmental guidelines.
- Make follow-up appointments as requested from other hospitals, secretaries and wards.
- To record all clinics outcomes, book any follow-up appointments, record HRG codes, track all waiting times on HISS and arranging investigations for patients. To initiate investigation record cards for any patients requiring tests.
- To liaise with the nurse in charge of clinic, ensuring the patients are kept informed of any delays.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Staff Leadership
- To work as an effective team member delivering a high quality service
Service Delivery
- Efficient and sensitive processing of enquiries
- Effective communication with wards
- To provide a courteous, professional service at all times with regard to patient liaison when on outpatient clinic reception.
Measurement for Improvement
To work as part of team to improve efficiency and productivity using new models of working
.
Healthcare Standards
- To be responsible for notifying the administration Supervisor/ administration manager of any Overseas Visitors/Private Patients, according to Trust guidelines
- To work to national and local targets and standards, when issues and challenges arise to report immediately to Administrative Manager
Governance and Risk
Confidentiality
- Ensure that you maintain confidentiality at all times.
- All employees are subject to the Data Protection Act and must maintain confidentiality in respect of patient and staff records.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems?
Communications and Working Relationships
- Act as a key contact for communication with the clinical teams
- To answer the appointments phone in a polite and courteous manner.
- Dealing with enquiries from GPs, secretaries, other hospitals and patients.
Human Resources
- To contribute to a culture where staff feel empowered and accountable for service improvement at local level
Job description
Job responsibilities
Staff Leadership
- To work as an effective team member delivering a high quality service
Service Delivery
- Efficient and sensitive processing of enquiries
- Effective communication with wards
- To provide a courteous, professional service at all times with regard to patient liaison when on outpatient clinic reception.
Measurement for Improvement
To work as part of team to improve efficiency and productivity using new models of working
.
Healthcare Standards
- To be responsible for notifying the administration Supervisor/ administration manager of any Overseas Visitors/Private Patients, according to Trust guidelines
- To work to national and local targets and standards, when issues and challenges arise to report immediately to Administrative Manager
Governance and Risk
Confidentiality
- Ensure that you maintain confidentiality at all times.
- All employees are subject to the Data Protection Act and must maintain confidentiality in respect of patient and staff records.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems?
Communications and Working Relationships
- Act as a key contact for communication with the clinical teams
- To answer the appointments phone in a polite and courteous manner.
- Dealing with enquiries from GPs, secretaries, other hospitals and patients.
Human Resources
- To contribute to a culture where staff feel empowered and accountable for service improvement at local level
Person Specification
Experience
Essential
- Dealing directly with the general public.
- Previous knowledge of working in an office environment
Desirable
- Good standard of general education
Analytical and Judgement Skills
Essential
- Good organisation and attention to detail
Desirable
- Resourceful, positive and flexible approach
Communication and relationship skills
Essential
- Excellent verbal, written and presentation skills
- Ability to work both as a team member and on own initiative
Desirable
- NHS systems and procedures
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
Person Specification
Experience
Essential
- Dealing directly with the general public.
- Previous knowledge of working in an office environment
Desirable
- Good standard of general education
Analytical and Judgement Skills
Essential
- Good organisation and attention to detail
Desirable
- Resourceful, positive and flexible approach
Communication and relationship skills
Essential
- Excellent verbal, written and presentation skills
- Ability to work both as a team member and on own initiative
Desirable
- NHS systems and procedures
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
