Job summary
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics. Specifically, this post will be responsible for supporting UHL outpatient clinics across-site, both at Glenfield Hospital and at Leicester General Hospital.
Specifically, the post holder will ensure that departmental systems and Trust wide working practices involving the management of outpatients keep pace with organisational development activities and comply with National Policy and locally agreed guidelines.
Main duties of the job
- Locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
- Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested.
- Ensure that all other tests and investigations are present in the hospital notes prior to the patient's appointment.
- Search and request all missing notes in line with Division Guidelines.
- Request any foreign notes well in advance of the patient's appointment date.
- Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
- Responsible for queries and enquiries regarding appointments.
- To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
- Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
- To ensure that HRG sheets are completed with correct procedure codes.
- To deal efficiently with diagnostic test request forms.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems, including RTT.
- To ensure that case note tracking is complete and accurate.
- To ensure the provision of language and interpreter facilities for patients at their outpatient attendance as necessary
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Outpatient Clinic Co-ordination
- To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
- Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested.
- Ensure that all other tests and investigations are present in the hospital notes prior to the patients appointment.
- Search and request all missing notes in line with Division Guidelines.
- Request any foreign notes well in advance of the patients appointment date.
- Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
- Responsible for queries and enquiries regarding appointments.
- To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
- Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
- To ensure that HRG sheets are completed with correct procedure codes.
- To deal efficiently with diagnostic test request forms.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems, including RTT.
- To ensure that case note tracking is complete and accurate.
- To ensure the provision of language and interpreter facilities for patients at their outpatient attendance as necessary
Other
- To ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
- To follow up any investigations and results not received to prevent unnecessary delays to patients.
Job description
Job responsibilities
Outpatient Clinic Co-ordination
- To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
- Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested.
- Ensure that all other tests and investigations are present in the hospital notes prior to the patients appointment.
- Search and request all missing notes in line with Division Guidelines.
- Request any foreign notes well in advance of the patients appointment date.
- Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
- Responsible for queries and enquiries regarding appointments.
- To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
- Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
- To ensure that HRG sheets are completed with correct procedure codes.
- To deal efficiently with diagnostic test request forms.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems, including RTT.
- To ensure that case note tracking is complete and accurate.
- To ensure the provision of language and interpreter facilities for patients at their outpatient attendance as necessary
Other
- To ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
- To follow up any investigations and results not received to prevent unnecessary delays to patients.
Person Specification
Experience
Essential
- 1 Years Clerical Experience
- Dealing Directly with the General Public
Desirable
- Administration Experience within the NHS/Health Care Sector
Analytical and Judgment Skills
Essential
- Attention to detail
- Organisational skills
Training and Qualifications
Essential
- Evidenced Literacy and Numeracy Skills
- Proficient in the use of Healthcare compter systems
Other Requirements
Essential
- Able to demonstrate a commitment to and understanding of this role
Person Specification
Experience
Essential
- 1 Years Clerical Experience
- Dealing Directly with the General Public
Desirable
- Administration Experience within the NHS/Health Care Sector
Analytical and Judgment Skills
Essential
- Attention to detail
- Organisational skills
Training and Qualifications
Essential
- Evidenced Literacy and Numeracy Skills
- Proficient in the use of Healthcare compter systems
Other Requirements
Essential
- Able to demonstrate a commitment to and understanding of this role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
