Job summary
A position has become available for a part time Clinical Support Worker at the Glenfield Hospital for 16 hours per week in Outpatients.
The successful applicant will be expected to work 4 hour shifts over 4 days Monday-Friday.
Main duties of the job
- To provide the Outpatient department with portering, housekeeping, administrative and domestic services as required.
- To provide support to a multi professional team under the direction of an appropriate registered health care professional within all areas of the central Outpatient department.
- This role can involve frequent walking and standing for long periods of time. The post holder must have the physical capability to use manual handling equipment i.e. Hoists, wheelchairs, trolleys.
- The post holder will be required to work flexibly and may be called upon to work at one of the other UHL sites.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Portering
- To transport patients around the site to and from outpatients, ensuring they arrive in a safe and timely fashion.
- Conveyance and movement of patients by wheelchair, trolley, bed etc. including assisting clinical staff within the outpatient areas.
- To collect and clean wheelchairs, trolley & beds as required.
Housekeeping/Domestic Services
- To be responsible for maintaining a suitable stock level of paperwork and consumables using the appropriate method of ordering whether that be manual or via an IT system.
- To replenish clinic room paperwork including investigation request forms as required throughout the day. To collect and deliver paperwork and consumables as required.
- To carry out delegated specific and unsupervised duties in support of the department including recording fridge temperatures, cleaning of department fridges. This list is not exhaustive and the post holder may be asking to clean other items as required.
- To carry out water flushing and recording duties as required for health and safety reasons.
- To ensure that computers, monitors and other IT equipment is kept clean and report faulty equipment as necessary.
- To carry out duties consistent with individual patient wishes, maintaining privacy and dignity and to have an understanding of the guidance on same sex awareness and recognising cultural diversity and needs.
Job description
Job responsibilities
Portering
- To transport patients around the site to and from outpatients, ensuring they arrive in a safe and timely fashion.
- Conveyance and movement of patients by wheelchair, trolley, bed etc. including assisting clinical staff within the outpatient areas.
- To collect and clean wheelchairs, trolley & beds as required.
Housekeeping/Domestic Services
- To be responsible for maintaining a suitable stock level of paperwork and consumables using the appropriate method of ordering whether that be manual or via an IT system.
- To replenish clinic room paperwork including investigation request forms as required throughout the day. To collect and deliver paperwork and consumables as required.
- To carry out delegated specific and unsupervised duties in support of the department including recording fridge temperatures, cleaning of department fridges. This list is not exhaustive and the post holder may be asking to clean other items as required.
- To carry out water flushing and recording duties as required for health and safety reasons.
- To ensure that computers, monitors and other IT equipment is kept clean and report faulty equipment as necessary.
- To carry out duties consistent with individual patient wishes, maintaining privacy and dignity and to have an understanding of the guidance on same sex awareness and recognising cultural diversity and needs.
Person Specification
Training & Qualifications
Essential
- Good standard of written and spoken language
- Evidence of using PC/good computer skills
- Effective communication both written and verbal
Desirable
- ECDL or equivalent computer qualifications
- Experience of using hospital systems
Communication and relationship skills
Essential
- Ability to work within a multi disciplinary team
- Ability to work flexibly
- Ability to communicate effectively across all professional boundaries
- Sensitive to needs of patients and carers
- Ability to use initiative
Desirable
- Committed to continual quality and service improvement
Analytical and Judgement skills
Essential
- Able to follow protocols and instructions.
- Knowledge of health and safety.
- Experience of participating in audits
- Able to demonstrate a thoroughness and attention to detail in all tasks
- Effective communication skills - verbal and non-verbal.
- Aware of importance of confidentiality
- Basic Computer skills
- Willingness to undertake food handling/hygiene
Desirable
- Experience of participating in audits
Planning and organisation skills
Essential
- Flexible and adaptable to changing needs of the service
- Motivated to self -develop
- Ability to identify own learning needs and support required
- Ability to follow direct instructions, but also ability to work without direct supervision
- Well organised, able to manage own workload without supervision
- Ability to prioritise
Desirable
- Able to demonstrate motivation to learn
- Possess a 'can do ' attitude
- Genuine interest in role
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Caring and compassionate
- Ability to cope in stressful and demanding situations
- Ability to uphold confidentiality
Desirable
- Demonstrates willingness to develop self within role
- Willing to undertake further training
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Experience
Essential
- Experience working with the general public
- Working knowledge of clerical roles, responsibilities and issues pertaining to the NHS
Desirable
- Level 2 maths and English qualification
- Customer care training
- Relevant NVQ2
- Experience of work in a hospital or care setting
- Knowledge and previous experience in cleaning and portering
Person Specification
Training & Qualifications
Essential
- Good standard of written and spoken language
- Evidence of using PC/good computer skills
- Effective communication both written and verbal
Desirable
- ECDL or equivalent computer qualifications
- Experience of using hospital systems
Communication and relationship skills
Essential
- Ability to work within a multi disciplinary team
- Ability to work flexibly
- Ability to communicate effectively across all professional boundaries
- Sensitive to needs of patients and carers
- Ability to use initiative
Desirable
- Committed to continual quality and service improvement
Analytical and Judgement skills
Essential
- Able to follow protocols and instructions.
- Knowledge of health and safety.
- Experience of participating in audits
- Able to demonstrate a thoroughness and attention to detail in all tasks
- Effective communication skills - verbal and non-verbal.
- Aware of importance of confidentiality
- Basic Computer skills
- Willingness to undertake food handling/hygiene
Desirable
- Experience of participating in audits
Planning and organisation skills
Essential
- Flexible and adaptable to changing needs of the service
- Motivated to self -develop
- Ability to identify own learning needs and support required
- Ability to follow direct instructions, but also ability to work without direct supervision
- Well organised, able to manage own workload without supervision
- Ability to prioritise
Desirable
- Able to demonstrate motivation to learn
- Possess a 'can do ' attitude
- Genuine interest in role
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Caring and compassionate
- Ability to cope in stressful and demanding situations
- Ability to uphold confidentiality
Desirable
- Demonstrates willingness to develop self within role
- Willing to undertake further training
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Experience
Essential
- Experience working with the general public
- Working knowledge of clerical roles, responsibilities and issues pertaining to the NHS
Desirable
- Level 2 maths and English qualification
- Customer care training
- Relevant NVQ2
- Experience of work in a hospital or care setting
- Knowledge and previous experience in cleaning and portering
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
