Job summary
The Apprentice will provide a high-quality reception and support service within the Respiratory Biomedical Research Centre, based at Glenfield Hospital, and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service with administrative duties to the research staff, a versatile approach is essential and the ability to cope with several different tasks simultaneously is a prerequisite of this post.
The Apprentice Administration and Receptionist assistant is responsible for ensuring the correct and timely input of patient information onto the departmental computer systems. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.
A professional, helpful, and friendly manner is required for this post as the receptionist is the first point of contact for all visitors to the unit.
To work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure employment and progress in their career in the future.
The duration of this post is fixed term for the duration of apprenticeship at 14months.
£7.55 - £12.21 Hourly / >£270 per week up to NMW
£8.00 per hour from 01 April 2026
Main duties of the job
- To undertake and complete development programme leading to a National Standard/ Framework as part of an apprenticeship within the agreed timescales
- To actively participate in their own development plan, which will be agreed with the line manager and the training provider
- To provide a support service to all staff and visitors to the Respiratory Biomedical Research Centre.
- To provide the correct up to date information and/or advice to patients, colleagues, other departments within the Trust, external organisations and the general public where necessary.
- Under supervision undertake the duties for reception, including prioritising and arranging appointments by using the various appointment systems.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To ensure patients safety and well-being in the waiting area and alerting appropriate staff to any cause for concern.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description
Job responsibilities
- Communicating effectively with all visitors face to face, in writing, or by telephone
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the Department.
- To maintain a record of the transfer of notes to and from the Department using the appropriate UHL systems
- To liaise with secretaries and other departments within the Trust, and external stakeholders as necessary and to develop a good working knowledge of the service
- To provide information and/or advice where appropriate or refer onto other staff members where necessary.
- To arrange hospital transport for patients attending the department in accordance with Trust policy.
- Ensure accurate record keeping and updating of information and systems as appropriate within the scope of the position [includes paper and electronic records].
- To ensure that confidentiality for both patients and staff is always maintained in accordance with the Data Protection Act.
- To organise collection and delivery of internal and external post daily and its distribution to staff within the department.
- Update noticeboards, NIHR Leicester BRC Respiratory contact list and circulate emails.
Any other duties as appropriate and determined by the Line Manager.
Job description
Job responsibilities
- Communicating effectively with all visitors face to face, in writing, or by telephone
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the Department.
- To maintain a record of the transfer of notes to and from the Department using the appropriate UHL systems
- To liaise with secretaries and other departments within the Trust, and external stakeholders as necessary and to develop a good working knowledge of the service
- To provide information and/or advice where appropriate or refer onto other staff members where necessary.
- To arrange hospital transport for patients attending the department in accordance with Trust policy.
- Ensure accurate record keeping and updating of information and systems as appropriate within the scope of the position [includes paper and electronic records].
- To ensure that confidentiality for both patients and staff is always maintained in accordance with the Data Protection Act.
- To organise collection and delivery of internal and external post daily and its distribution to staff within the department.
- Update noticeboards, NIHR Leicester BRC Respiratory contact list and circulate emails.
Any other duties as appropriate and determined by the Line Manager.
Person Specification
Communication and relationship skills
Essential
- Good verbal and written communication skills
- Displays enthusiasm and commitment
Knowledge and ability
Essential
- Able and willing to follow instruction and learn new tasks. Able to work flexibly as part of a team.
- Willing to learn and to take responsibility for their own development.
- Willing to organise own workload.
- Able to attend work at the required times.
- A commitment and enthusiasm to completing the apprenticeship end point assessment (EPA)
Desirable
- Understanding of Confidentiality & Data Protection Act
Training & Qualifications
Essential
- Maths and English GCSE level grade F - A* or GCSE grade 1 - 9 or Functional Skills at level 1 or above
Analytical and Judgement skills
Essential
Skills
Essential
- Ability to manage time effectively, prioritise work and to deliver results consistently to deadlines
Equality, Diversity and Inclusion
Essential
- Awareness of Equality & Valuing Diversity Principle
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Person Specification
Communication and relationship skills
Essential
- Good verbal and written communication skills
- Displays enthusiasm and commitment
Knowledge and ability
Essential
- Able and willing to follow instruction and learn new tasks. Able to work flexibly as part of a team.
- Willing to learn and to take responsibility for their own development.
- Willing to organise own workload.
- Able to attend work at the required times.
- A commitment and enthusiasm to completing the apprenticeship end point assessment (EPA)
Desirable
- Understanding of Confidentiality & Data Protection Act
Training & Qualifications
Essential
- Maths and English GCSE level grade F - A* or GCSE grade 1 - 9 or Functional Skills at level 1 or above
Analytical and Judgement skills
Essential
Skills
Essential
- Ability to manage time effectively, prioritise work and to deliver results consistently to deadlines
Equality, Diversity and Inclusion
Essential
- Awareness of Equality & Valuing Diversity Principle
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
