Job summary
The hospital car park service provides a high profile/visiblecar park service to patients staff and visitors. The car parkservice responds to all car park-related issues and maintainsa high standard of customer care
The Car Park Staff Supervisor will be the sole supervisor for the car park department across the 3 UHL sites.
The post holder will be responsible for overseeing all car park issues and supervision of the car park staff.
The post holders will spend the majority of their working day as an administrator while supervising and supporting staff within the car parks department.
To deliver a helpful and professional car park service for all site users.
The Car Parking Service endeavours to provide parking services for all site users whilst maximising the use of the available parking space, this will include all associated administration. The service will provide traffic management at to ensure the free flow of traffic to the onsite facilities.
Main duties of the job
To act at all times in line with the Trust's car park policy, contribute to a positive image of the Trust, providing, as required, appropriate help, information or other assistance to all site users.
To be the first point of call for all car park staff, to manage the Car Park team, ensuring that all aspects of performance, attendance, training and appraisal are addressed in accordance with Trust Policy.
The post holder must follow UHL policies and procedures relating to car parks and seek advice from manager if required. Workload will be determined by service level specifications and Standard Operating Procedures.
The post holder will need to ensure that all Health and Safety / Security Risks to staff, patient, and visitors are reported to the Car Parking Manager and/or acted upon.
The main working relationships that the post holder will be required to develop are:
- Internal relationships with car park managers, administration staff and attendants
- Internal relationships with security officers and administrative staff
- Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
- Link with patients and visitors using the hospital facilities including contractors and outside organisations
- Link with external car park providers
- Link with equipment suppliers
- Link with police and other emergency services
- Link with council
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
The Car Park Staff Supervisor will be the sole supervisor for the car park department across the 3 UHL sites.
The post holder will be responsible for overseeing all car park issues and supervision of the car park staff.
The post holders will spend the majority of their working day as an administrator while supervising and supporting staff within the car parks department.
- To ensure a friendly and efficient service is provided to all customers demonstrating high standards of customer service at all times.
- Customers include but are not limited to patients, relatives, carers, visitors, staff and contractors. Communication could be in a variety of forms including orally and written.
- Non clinical advice, information and guidance is provided by the car park team. The car park supervisor will need to be empathetic to the users needs and ensure communication is in a manner that neither offends nor antagonises. At times this can involve the dissemination of contentious information.
- To liaise with all car park users to ensure the efficient running of the service and resolve initial problems and queries including front line complaints.
- Investigate and respond to internal complaints. Assist in providing information for managers to include in responses to external complaints.
- Be a point of contact and assistance for all car park staff needing advise.
- To promote effective communication throughout the department and hold regular staff meetings when required.
- Communicate effectively with hospital personnel and outside agencies such that information is given and received accurately
- Act as a liaison between the managers and service usersTo carry out Car Parks training and/or assessment of staff where this is appropriate and necessary and to support the trainer. Ensure training is updated / refreshed annually. Identify the need for additional training and recognise potential progression within the team.
- To provide comprehensive administration support using a range of office applications including HELM, reslink and bespoke databases.
- This includes the maintenance of the main car park database and associated paper trail.
- Oversee the administration of staff car parking permits using the digitalised parking portal system, ensuring accurate tracking, monitoring, and timely amendments to permits as necessary.
- Support the team in resolving permit-related queries and issues, utilising the digitalised parking portal to ensure seamless processing and up-to-date records for all staff car parking permits.
- To produce operation reports as necessary in order to answer a range of queries some of which will be non-routine requests
- To use all available resources and knowledge to dynamically assess situations as and when they arise, there may be a requirement to analysis the various options and recommend the best course of action e.g. advise on where and who should use certain car parks during site reconfiguration
- To supervise/manage the administration process for the car park department.
- To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties.
- To manage any rotas relating to car parking and make short term adjustments
- Manage issuing and retrieval of bike shelter keys and associated payments
- Work to improve processes including suggesting and implementing updates to policies and procedures, this could include suggestions to improve staff processes and/or the user experience
- Responsible for maintaining stock control (by requesting resources from the car park manager) of all car park resources to ensure all staff have the appropriate resource/equipment to carry out their role.
- Recognise the need for any additional equipment/tools to enable staff to complete their role at work. Produce justification for the purchase of new equipment
- Oversee and manage the cash collection dutie
- Authorised signatory for small cash / financial payments.
- To ensure all financial systems relating to car parking are in place, operational and completed in an efficient manner e.g. internal and external recharges, refunds, credit notes
- Report and follow up any car park equipment faults to the service provider , where necessary chase progress to obtain a satisfactory solution
- To carry out health and safety inspections/audits as necessary and to take corrective action where issues have been raised.
- To ensure health and safety standards are maintained in the department and ensure effective implementation health and safety policies and procedures. This includes but is not limited to the surveying of the fabric of the car parks.
- To carry out risk assessments as requested with the support of managers where necessary.
- To monitor maintenance standards within the car parks department, covered and where necessary liaise with the Estates Department to arrange repairs.
- To assist in the development of safe work instructions where these are deemed necessary.
- To ensure that staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the appropriate Manager as necessary.
- To ensure all staff have access to the appropriate resources and equipment to carry out their role on a daily basis. Recognise the need for any additional equipment/tools to enable staff to complete their role at work safely and efficiently. Produce a comprehensive justification when requesting the purchase of new or additional equipment.
- To monitor the performance of, and where necessary, coach less experience members of the team to ensure standards are maintained.
- To ensure all staff comply with relevant policies and procedures and in particular those that relate to UHL Car Park Protocols.
- To monitor and record sickness and absence, undertaking return to work interviews with staff following periods of sickness or absence
- To undertake appraisals and six monthly reviews
- To manage and authorise annual leave and update the appropriate manager
- To complete and sign off staff timesheets
- To support managers in the recruitment and selection process where required.
- To ensure all record keeping and documentation is completed in a systematic and timely manner e.g. permit database
- To undertake any additional project work as directed working with both internal and external clients, planning and co-ordinating events with internal and external organisations. Some projects will require task related problem solving on small or large scale e.g. the assistance with traffic management and relocation due to clinical needs.
- To undertake any other duties as may be agreed between the post holder and the appropriate manager.
Job description
Job responsibilities
The Car Park Staff Supervisor will be the sole supervisor for the car park department across the 3 UHL sites.
The post holder will be responsible for overseeing all car park issues and supervision of the car park staff.
The post holders will spend the majority of their working day as an administrator while supervising and supporting staff within the car parks department.
- To ensure a friendly and efficient service is provided to all customers demonstrating high standards of customer service at all times.
- Customers include but are not limited to patients, relatives, carers, visitors, staff and contractors. Communication could be in a variety of forms including orally and written.
- Non clinical advice, information and guidance is provided by the car park team. The car park supervisor will need to be empathetic to the users needs and ensure communication is in a manner that neither offends nor antagonises. At times this can involve the dissemination of contentious information.
- To liaise with all car park users to ensure the efficient running of the service and resolve initial problems and queries including front line complaints.
- Investigate and respond to internal complaints. Assist in providing information for managers to include in responses to external complaints.
- Be a point of contact and assistance for all car park staff needing advise.
- To promote effective communication throughout the department and hold regular staff meetings when required.
- Communicate effectively with hospital personnel and outside agencies such that information is given and received accurately
- Act as a liaison between the managers and service usersTo carry out Car Parks training and/or assessment of staff where this is appropriate and necessary and to support the trainer. Ensure training is updated / refreshed annually. Identify the need for additional training and recognise potential progression within the team.
- To provide comprehensive administration support using a range of office applications including HELM, reslink and bespoke databases.
- This includes the maintenance of the main car park database and associated paper trail.
- Oversee the administration of staff car parking permits using the digitalised parking portal system, ensuring accurate tracking, monitoring, and timely amendments to permits as necessary.
- Support the team in resolving permit-related queries and issues, utilising the digitalised parking portal to ensure seamless processing and up-to-date records for all staff car parking permits.
- To produce operation reports as necessary in order to answer a range of queries some of which will be non-routine requests
- To use all available resources and knowledge to dynamically assess situations as and when they arise, there may be a requirement to analysis the various options and recommend the best course of action e.g. advise on where and who should use certain car parks during site reconfiguration
- To supervise/manage the administration process for the car park department.
- To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties.
- To manage any rotas relating to car parking and make short term adjustments
- Manage issuing and retrieval of bike shelter keys and associated payments
- Work to improve processes including suggesting and implementing updates to policies and procedures, this could include suggestions to improve staff processes and/or the user experience
- Responsible for maintaining stock control (by requesting resources from the car park manager) of all car park resources to ensure all staff have the appropriate resource/equipment to carry out their role.
- Recognise the need for any additional equipment/tools to enable staff to complete their role at work. Produce justification for the purchase of new equipment
- Oversee and manage the cash collection dutie
- Authorised signatory for small cash / financial payments.
- To ensure all financial systems relating to car parking are in place, operational and completed in an efficient manner e.g. internal and external recharges, refunds, credit notes
- Report and follow up any car park equipment faults to the service provider , where necessary chase progress to obtain a satisfactory solution
- To carry out health and safety inspections/audits as necessary and to take corrective action where issues have been raised.
- To ensure health and safety standards are maintained in the department and ensure effective implementation health and safety policies and procedures. This includes but is not limited to the surveying of the fabric of the car parks.
- To carry out risk assessments as requested with the support of managers where necessary.
- To monitor maintenance standards within the car parks department, covered and where necessary liaise with the Estates Department to arrange repairs.
- To assist in the development of safe work instructions where these are deemed necessary.
- To ensure that staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the appropriate Manager as necessary.
- To ensure all staff have access to the appropriate resources and equipment to carry out their role on a daily basis. Recognise the need for any additional equipment/tools to enable staff to complete their role at work safely and efficiently. Produce a comprehensive justification when requesting the purchase of new or additional equipment.
- To monitor the performance of, and where necessary, coach less experience members of the team to ensure standards are maintained.
- To ensure all staff comply with relevant policies and procedures and in particular those that relate to UHL Car Park Protocols.
- To monitor and record sickness and absence, undertaking return to work interviews with staff following periods of sickness or absence
- To undertake appraisals and six monthly reviews
- To manage and authorise annual leave and update the appropriate manager
- To complete and sign off staff timesheets
- To support managers in the recruitment and selection process where required.
- To ensure all record keeping and documentation is completed in a systematic and timely manner e.g. permit database
- To undertake any additional project work as directed working with both internal and external clients, planning and co-ordinating events with internal and external organisations. Some projects will require task related problem solving on small or large scale e.g. the assistance with traffic management and relocation due to clinical needs.
- To undertake any other duties as may be agreed between the post holder and the appropriate manager.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Training and Qualifications
Essential
- Good level of education or equivalent knowledge and experience. Good understanding of Health and Safety
Desirable
- Understanding of Microsoft packages
Experience
Essential
- Recognised supervisory training or equivalent relevant experience Experience of working within a team Experience of working on own initiative Experience of working with public Relevant experience in a busy service environment Skills training and coaching of less experienced members of the team Understanding the expectations from visitor's, patients and staff. Problem solving on a day to day basis
Desirable
- Recognised health and safety training. Previous experience of working in a large organisational Experience of working to/within specific protocols/KPIs. Experience as a Supervisor or Team Leader Experience of working in the NHS environment Carrying out appraisals and return to work interviews. Previous experience of supervising or managing staff
Communication and Relationships
Essential
- Good communication skills (verbal and written) Requires a professional and sympathetic approach to people. Use of communication equipment including telephone and two way radio. Calm and friendly under pressure Ability to manage, and delegate a busy workload
Desirable
- Innovative and creative in problem solving.
Analytical and Judgement skills
Essential
- Able to balance conflicting priorities within the given time Personal initiative and ability to make decisions on course of action Professional, but empathetic decision making.
Desirable
- Ability to review processes, identify system failures and make recommendation for change
Skills
Essential
- Computer literate Record keeping Forward thinking
Desirable
- Customer care Evidence of people skills Attention to detail Logistical background Knowledge of providing a car park service. Knowledge of car park equipment and machinery.
Planning and organisation skills
Essential
- Understanding prioritising tasks Understanding written instructions
Desirable
- Working in a health care environment
Digitalised Parking Portal System
Essential
- Oversee the administration of staff car parking permits using the digitalised parking portal system, ensuring accurate tracking, monitoring, and timely amendments to permits as necessary. Support the team in resolving permit-related queries and issues, utilising the digitalised parking portal to ensure seamless processing and up-to-date records for all staff car parking permits.
Desirable
- Experience with digitalised systems or parking management software
Other requirements specific to the role
Essential
- Tidy and professional in appearance Conscientious, hard working and dedicated Enthusiastic, reliable and flexible Self motivated and able to motivate others Adaptable and keen to embrace new ways of working Confident Efficient
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Training and Qualifications
Essential
- Good level of education or equivalent knowledge and experience. Good understanding of Health and Safety
Desirable
- Understanding of Microsoft packages
Experience
Essential
- Recognised supervisory training or equivalent relevant experience Experience of working within a team Experience of working on own initiative Experience of working with public Relevant experience in a busy service environment Skills training and coaching of less experienced members of the team Understanding the expectations from visitor's, patients and staff. Problem solving on a day to day basis
Desirable
- Recognised health and safety training. Previous experience of working in a large organisational Experience of working to/within specific protocols/KPIs. Experience as a Supervisor or Team Leader Experience of working in the NHS environment Carrying out appraisals and return to work interviews. Previous experience of supervising or managing staff
Communication and Relationships
Essential
- Good communication skills (verbal and written) Requires a professional and sympathetic approach to people. Use of communication equipment including telephone and two way radio. Calm and friendly under pressure Ability to manage, and delegate a busy workload
Desirable
- Innovative and creative in problem solving.
Analytical and Judgement skills
Essential
- Able to balance conflicting priorities within the given time Personal initiative and ability to make decisions on course of action Professional, but empathetic decision making.
Desirable
- Ability to review processes, identify system failures and make recommendation for change
Skills
Essential
- Computer literate Record keeping Forward thinking
Desirable
- Customer care Evidence of people skills Attention to detail Logistical background Knowledge of providing a car park service. Knowledge of car park equipment and machinery.
Planning and organisation skills
Essential
- Understanding prioritising tasks Understanding written instructions
Desirable
- Working in a health care environment
Digitalised Parking Portal System
Essential
- Oversee the administration of staff car parking permits using the digitalised parking portal system, ensuring accurate tracking, monitoring, and timely amendments to permits as necessary. Support the team in resolving permit-related queries and issues, utilising the digitalised parking portal to ensure seamless processing and up-to-date records for all staff car parking permits.
Desirable
- Experience with digitalised systems or parking management software
Other requirements specific to the role
Essential
- Tidy and professional in appearance Conscientious, hard working and dedicated Enthusiastic, reliable and flexible Self motivated and able to motivate others Adaptable and keen to embrace new ways of working Confident Efficient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
