Job summary
An exciting opportunity has arisen to join the Cancer Centre as a 2WW Administrator.
Do you have good organisational skills?
Do you possess excellent communication skills?
You will provide an efficient service in administering the rapid referral process. Data input support to the Two Week Wait Management Team and to ensure that the Two Week Wait standard for patients with suspected cancer is adhered to. Visits to the department are positively encouraged.
Main duties of the job
-
To prioritise referrals using initiative in the interpretation of National and local referral guidelines.
-
To undertake data input into hospital database systems in an accurate and timely manner.
-
To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
-
Data quality delivery for 2WW referrals processed
-
To prioritise referrals using initiative in the interpretation of National and local referral guidelines
-
To undertake data input into hospital database systems in an accurate and timely manner
-
To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications
-
To liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times
-
To track referrals, ensuring progress through the referral system.
-
To take steps to ensure breaches of waiting times targets are avoided and to highlight problem areas to the Clinicians, Service Managers and the Two Week Wait Management Team as appropriate
-
To be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team
-
To maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments and patients by ensuring that all are dealt with in a professional and appropriate manner
-
To liaise with the Two Week Wait Team Manager to ensure education and training is updated and to participate in training and induction of new staff.
-
To represent the team and attend relevant meetings as required
-
To undertake any other duties that are deemed necessary by the Two Week Wait Management Team.
please see job description/person specification for further details on the role
Job description
Job responsibilities
-
Data quality delivery for 2WW referrals processed
-
To prioritise referrals using initiative in the interpretation of National and local referral guidelines
-
To undertake data input into hospital database systems in an accurate and timely manner
-
To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications
-
To liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times
-
To track referrals, ensuring progress through the referral system.
-
To take steps to ensure breaches of waiting times targets are avoided and to highlight problem areas to the Clinicians, Service Managers and the Two Week Wait Management Team as appropriate
-
To be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team
-
To maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments and patients by ensuring that all are dealt with in a professional and appropriate manner
-
To liaise with the Two Week Wait Team Manager to ensure education and training is updated and to participate in training and induction of new staff.
-
To represent the team and attend relevant meetings as required
-
To undertake any other duties that are deemed necessary by the Two Week Wait Management Team.
please see job description/person specification for further details on the role
Person Specification
Analytical and Judgement skills
Essential
- oAble to act on own initiative oAbility to work without close supervision.
Desirable
Training and Qualifications
Essential
- oA level / NVQ III or relevant equivalent training and experience gained in administration post -for a min of 2 years.
- oRTT/Clinic Management/Waiting List or relevant experience
Desirable
- oCLAIT/HISS/PAS experience oEducated to A level standard oNHS systems and procedures oExcel, Power point oERS & Prism oPTL/Data Quality Experience
Experience
Essential
- oOne year's secretarial or administrative experience
- oExperience of dealing with customers/patients
Desirable
- oUnderstanding of medical terminology oMedical administration experience
- oAt least one year working in a large complex
Communication and Relationship Skills
Essential
- oEffective communication skills oTact and diplomacy oMust be a Team Player
Desirable
- Exposure to dealing with complaints
Planning and organisation skills
Essential
- Planning and Organisation skills with the ability to prioritise schedules and workloads
Person Specification
Analytical and Judgement skills
Essential
- oAble to act on own initiative oAbility to work without close supervision.
Desirable
Training and Qualifications
Essential
- oA level / NVQ III or relevant equivalent training and experience gained in administration post -for a min of 2 years.
- oRTT/Clinic Management/Waiting List or relevant experience
Desirable
- oCLAIT/HISS/PAS experience oEducated to A level standard oNHS systems and procedures oExcel, Power point oERS & Prism oPTL/Data Quality Experience
Experience
Essential
- oOne year's secretarial or administrative experience
- oExperience of dealing with customers/patients
Desirable
- oUnderstanding of medical terminology oMedical administration experience
- oAt least one year working in a large complex
Communication and Relationship Skills
Essential
- oEffective communication skills oTact and diplomacy oMust be a Team Player
Desirable
- Exposure to dealing with complaints
Planning and organisation skills
Essential
- Planning and Organisation skills with the ability to prioritise schedules and workloads
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
