Job summary
Ready for the next step in your counselling career, in a specialism with profound impact on patients' lives? We need a driven individual to join the Leicester Fertility Centre (LFC) team at Leicester Royal Infirmary (LRI). We provide diagnostic testing and treatments such as insemination and in vitro fertilization (IVF), for the 1 in 7 couples with problems conceiving, and same sex couples and single patients wishing to start a family. Our life-changing services include fertility cryopreservation for cancer and transgender patients and egg, sperm and embryo donation.
Various types of counselling are provided including support, implications and therapeutic. Counselling is offered to patients, gamete donors and their families, recipients of donated gametes, and those conceived via donation. With the opening of the UK donor register, there is an increased need to help those considering making applications for information.
If you can confidently support fertility patients' emotional and psychological needs as a Fertility Counsellor, we'd love to hear from you about this rewarding role in an ever-modernizing sector.
Main duties of the job
- comfortable working independently, be assertive, use initiative and judgement to implement new processes
- line manage other counselling staff, motivate others
- attend meetings, follow up actions
- prioritise workload, act under pressure
- conduct staff competency assessments, protocol review, directing complaints to the Quality Manager
- perform 'Welfare of the child' assessments
- be professional, liaising via telephone, email, in person and participating in online meetings
- excellent interpersonal skills, able to build rapport with patients, communicate with referring clinicians
- respond politely and empathetically to anxious and distressed patients, maintaining confidentiality
- process sensitive information in a fast-paced environment
- deal promptly and efficiently with urgent and routine enquiries, signpost to useful resources
- accurate correspondence, record keeping and database input, liaising with administrators
- high level concentration skills, understanding of medical terminology.
- competent in word processing
- manage counselling appointment diary, ensure optimal clinic utilisation, flag capacity issues
- work closely with doctors, nurses, administrators and laboratory staff
- resilient, cover colleagues in times of staff shortages, annual leave or sickness
- access to supervision, annual appraisal to focus on your development
- use specialist software for electronic patient consent
About us
Patients are at the heart of all we do. Our outstanding staff have a strong team ethic and take pride in our high quality safe care. To achieve our goals, we need high calibre enthusiastic applicants.
UHL is the largest UK NHS Trust and the clinic is moving to purpose-built facilities within 5 years. Staff benefit from salary sacrifice schemes, NHS pension, Blue Light discount, 27-33 days annual leave plus BHs, free bus service, exercise classes and physiotherapy. Leicester is a great city, with many cultural attractions, 5 minutes from the M1.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
We will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Helping patients to:
- Deal with infertility and treatment, providing information, implications, support and therapeutic counselling
- Comprehend the medical facts
- Understand the alternatives
- Choose the course of action
- Understand the legal aspects and implications of treatment to them and both potential and existing children
- Make the best possible adjustment to their infertility, and where necessary come to terms with treatment not working and continuing childlessness
- Deal with cryopreservation of gametes due to cancer or gender reassignment
- Understand the implications of donating or receiving eggs, sperm and embryos
- Make lifestyle changes, e.g. weight loss, giving up smoking
Key relationships
- Administrators, Counsellors, Nurse Specialists, Clinical Scientists, Consultant Gynaecologists, Quality Manager
- General Manager, Matron
- UHL ethics committee, patient safety team.
- Other specialties [oncology, endocrinology, urology, genetics, EPAU, GAU
- External inspectors
- International egg donation clinics
- Patient and donor support groups
- GPs
Patient care
- Act as named counsellor for patients and their partners before, during and after treatment consultation.
- Ensure that the views of patients, or those speaking on their behalf, are well received; and that complaints, both formal and informal, are received courteously and responded to promptly in line with Trust guidelines.
- Maintain a good working environment in which patients receive a high standard of care.
- Assess patients to determine where there is a need for referral to specialist therapeutic counselling and make appropriate referral e.g. psychosexual, adoption, fostering, surrogacy.
- Maintain client confidentiality except in cases where the client is at risk of causing harm to either themselves or to others and refer on to specialist service where appropriate.
- Take responsibility for accepting referrals from GPs, hospital doctors and other health care professionals, prioritizing action accordingly.
- Maintain standards of care in accordance with BACP Code of Conduct and code of Ethics and Practice.
- Respectful, welcoming, supportive approach for inclusivity, e.g. correct use of pronouns and preferred names for transgender patients; organization of interpreter services.
- Take appropriate action when patients present with suicidal ideation or intent.
- Conduct welfare of the child assessments for existing and unborn child, and communicate any concerns to the team via reports to clinical review meeting and referral to tertiary parties as required (ethics committee, safeguarding, GP).
- Ensure patients have proper understanding of legal parenthood.
Communication with patients and donors
- Elicit clients concerns and expectations, building rapport.
- Take and accurately document clients detailed family history.
- Interpret medical, family and psychological history.
- Confirm diagnostic information.
- Communicate test results and treatment information to patients and their partners.
- Receive and provide highly complex and possibly conflicting information.
- Identify and respond to emerging issues for the client or family.
- Identify changes of risk within the family.
- Take responsibility for communicating and applying new scientific information for the benefit of the individual/couple/family over an open-ended time frame.
- Interpret and communicate normal and abnormal test results to patients and health care professionals.
- Expertly communicate highly sensitive and potentially psychologically damaging information, which may cause high levels of distress e.g. giving a couple an abnormal test result, confirming that the use of own gametes is not possible.
- Communicate with patients whose treatment has failed or who are bereaved and provide support e.g. around loss of pregnancy or stillbirth.
- Following genetic counselling, help patients with genetic conditions to explore how this affects them psychologically.
- Offer support to prospective donors who are unsuitable to accept for donation.
- Implications counselling for donors considering removal of anonymity.
- Assist donor conceived people and families wanting information about donors and half siblings from the register.
- Liaison with relevant colleagues in arranging an evacuation of uterus following an abnormal ultrasound scan result.
- Support patients of deceased partners who have previously stored gametes
- Use non-directive and other counselling skills to counsel patients about various treatment options and to facilitate decision making.
- Identify and manage conflict within couples created by sensitive treatment management options information.
- Manage conflict when patients demands are incompatible to professional responsibilities and resources.
- Deal with patients who have great difficulty accepting a clinical diagnosis or an infertility test result.
- Use counselling skills to communicate sensitively in the presence of language, cultural and/or medical issues, or when dealing with cases where there is antagonism and/or highly sensitive atmosphere, e.g. in the presence of a complex ethical, cultural or psychiatric issue.
- Facilitate the development of patient information leaflets.
Communication with Colleagues
- Ensure good communication with counsellors to facilitate provision of a safe, effective service, where staff are well supported.
- Liaise with laboratory colleagues regarding tests and their interpretation.
- Liaise with other laboratories and departments to obtain and provide information.
- Liaise with colleagues in other Assisted Reproduction centres to obtain and provide information and to establish understanding and cooperation.
- Discuss cases with clinical or ethical complexity with colleagues where appropriate.
- Challenge negative attitudes/ practice.
- Liaising with donor coordinators and HFEA for requests to open the donor register.
Governance
- Responsible for ensuring appropriate systems are in place to evidence ongoing compliance of counselling provision with local and national policies as required for HFEA, CQC, BICA, BFS, and ISO 9001 standards. Represent counselling service at inspection to support maintenance of HFEA licence and ISO 9001 certification.
- To attend and contribute to departmental meetings.
- To actively promote effective clinical governance within the Assisted Conception Unit and UHL NHS Trust.
- To ensure that the recommendations of relevant professional and national bodies related to fertility counselling are disseminated to staff and that the best practice identified is adopted by the department.
- Encourage survey return; continually review uptake and performance against KPIs, proactively addressing areas of concern and undertaking audits as required.
- Conduct regular protocol review and staff competency assessments.
- Support the quality manager with complaints/ incident reporting and corrective actions.
Educational Activities
- Prepare and present scientific articles in the clinical and departmental journal clubs.
- Participate in the teaching of infertility issues and counselling to other professionals.
- Act as an educational resource for medical and other personnel attached to the Assisted Conception Unit team.
Continued Professional Development
- Complete Trust induction process, engage in annual appraisal.
- To achieve and maintain own registration as a fertility counsellor.
- Take personal responsibility for continuing professional self-development and keep up to date with changes in the practice of fertility counselling.
- Attend regular clinical/counselling peer supervision sessions as provided by the unit or as arranged individually in line with BICA guidance.
- Actively participate in local, regional and national networking and relevant professional bodies to maintain and develop expert knowledge in the speciality.
- Actively promote the training of fertility counsellors.
- Maintain up to date knowledge of professional issues for instance by membership on appropriate working parties/committees.
- Complete all statutory and mandatory training as required by the CBU/Trust.
- Support the introduction of new procedures/ technology for service improvements.
Information Resources
- Ensure all clinical documents are up-to-date, accurate, contemporaneous, legible and appropriately filed.
- Take minutes of meetings as required.
- Diary management, accurately record data on patient information systems
- Ensure that in house databases are used effectively and developed according to service need thus facilitating provision of local and national data requirements.
- Provide summaries of workload and reports as required to manage systems of evaluation including quantitative and qualitative data.
- Redaction of donor codes for patient facing information.
- Support use of paperless working when possible.
Research
- Access and critically appraise research findings and literature reviews relating to clinical practice and modify practice accordingly.
- UHL has strong links with local universities and there are opportunities for the postholder to initiate and participate in research as part of their continued professional development.
Health & Safety
- Support the implementation of annual CMG H&S action plans.
- Provide safe environment for employees, patients and visitors; stagger lunch breaks.
- Ensure staff understand and comply with legal H&S obligations at work.
- Report any accidents, verbal abuse.
- Assist quality manager with risk assessments.
Job description
Job responsibilities
Helping patients to:
- Deal with infertility and treatment, providing information, implications, support and therapeutic counselling
- Comprehend the medical facts
- Understand the alternatives
- Choose the course of action
- Understand the legal aspects and implications of treatment to them and both potential and existing children
- Make the best possible adjustment to their infertility, and where necessary come to terms with treatment not working and continuing childlessness
- Deal with cryopreservation of gametes due to cancer or gender reassignment
- Understand the implications of donating or receiving eggs, sperm and embryos
- Make lifestyle changes, e.g. weight loss, giving up smoking
Key relationships
- Administrators, Counsellors, Nurse Specialists, Clinical Scientists, Consultant Gynaecologists, Quality Manager
- General Manager, Matron
- UHL ethics committee, patient safety team.
- Other specialties [oncology, endocrinology, urology, genetics, EPAU, GAU
- External inspectors
- International egg donation clinics
- Patient and donor support groups
- GPs
Patient care
- Act as named counsellor for patients and their partners before, during and after treatment consultation.
- Ensure that the views of patients, or those speaking on their behalf, are well received; and that complaints, both formal and informal, are received courteously and responded to promptly in line with Trust guidelines.
- Maintain a good working environment in which patients receive a high standard of care.
- Assess patients to determine where there is a need for referral to specialist therapeutic counselling and make appropriate referral e.g. psychosexual, adoption, fostering, surrogacy.
- Maintain client confidentiality except in cases where the client is at risk of causing harm to either themselves or to others and refer on to specialist service where appropriate.
- Take responsibility for accepting referrals from GPs, hospital doctors and other health care professionals, prioritizing action accordingly.
- Maintain standards of care in accordance with BACP Code of Conduct and code of Ethics and Practice.
- Respectful, welcoming, supportive approach for inclusivity, e.g. correct use of pronouns and preferred names for transgender patients; organization of interpreter services.
- Take appropriate action when patients present with suicidal ideation or intent.
- Conduct welfare of the child assessments for existing and unborn child, and communicate any concerns to the team via reports to clinical review meeting and referral to tertiary parties as required (ethics committee, safeguarding, GP).
- Ensure patients have proper understanding of legal parenthood.
Communication with patients and donors
- Elicit clients concerns and expectations, building rapport.
- Take and accurately document clients detailed family history.
- Interpret medical, family and psychological history.
- Confirm diagnostic information.
- Communicate test results and treatment information to patients and their partners.
- Receive and provide highly complex and possibly conflicting information.
- Identify and respond to emerging issues for the client or family.
- Identify changes of risk within the family.
- Take responsibility for communicating and applying new scientific information for the benefit of the individual/couple/family over an open-ended time frame.
- Interpret and communicate normal and abnormal test results to patients and health care professionals.
- Expertly communicate highly sensitive and potentially psychologically damaging information, which may cause high levels of distress e.g. giving a couple an abnormal test result, confirming that the use of own gametes is not possible.
- Communicate with patients whose treatment has failed or who are bereaved and provide support e.g. around loss of pregnancy or stillbirth.
- Following genetic counselling, help patients with genetic conditions to explore how this affects them psychologically.
- Offer support to prospective donors who are unsuitable to accept for donation.
- Implications counselling for donors considering removal of anonymity.
- Assist donor conceived people and families wanting information about donors and half siblings from the register.
- Liaison with relevant colleagues in arranging an evacuation of uterus following an abnormal ultrasound scan result.
- Support patients of deceased partners who have previously stored gametes
- Use non-directive and other counselling skills to counsel patients about various treatment options and to facilitate decision making.
- Identify and manage conflict within couples created by sensitive treatment management options information.
- Manage conflict when patients demands are incompatible to professional responsibilities and resources.
- Deal with patients who have great difficulty accepting a clinical diagnosis or an infertility test result.
- Use counselling skills to communicate sensitively in the presence of language, cultural and/or medical issues, or when dealing with cases where there is antagonism and/or highly sensitive atmosphere, e.g. in the presence of a complex ethical, cultural or psychiatric issue.
- Facilitate the development of patient information leaflets.
Communication with Colleagues
- Ensure good communication with counsellors to facilitate provision of a safe, effective service, where staff are well supported.
- Liaise with laboratory colleagues regarding tests and their interpretation.
- Liaise with other laboratories and departments to obtain and provide information.
- Liaise with colleagues in other Assisted Reproduction centres to obtain and provide information and to establish understanding and cooperation.
- Discuss cases with clinical or ethical complexity with colleagues where appropriate.
- Challenge negative attitudes/ practice.
- Liaising with donor coordinators and HFEA for requests to open the donor register.
Governance
- Responsible for ensuring appropriate systems are in place to evidence ongoing compliance of counselling provision with local and national policies as required for HFEA, CQC, BICA, BFS, and ISO 9001 standards. Represent counselling service at inspection to support maintenance of HFEA licence and ISO 9001 certification.
- To attend and contribute to departmental meetings.
- To actively promote effective clinical governance within the Assisted Conception Unit and UHL NHS Trust.
- To ensure that the recommendations of relevant professional and national bodies related to fertility counselling are disseminated to staff and that the best practice identified is adopted by the department.
- Encourage survey return; continually review uptake and performance against KPIs, proactively addressing areas of concern and undertaking audits as required.
- Conduct regular protocol review and staff competency assessments.
- Support the quality manager with complaints/ incident reporting and corrective actions.
Educational Activities
- Prepare and present scientific articles in the clinical and departmental journal clubs.
- Participate in the teaching of infertility issues and counselling to other professionals.
- Act as an educational resource for medical and other personnel attached to the Assisted Conception Unit team.
Continued Professional Development
- Complete Trust induction process, engage in annual appraisal.
- To achieve and maintain own registration as a fertility counsellor.
- Take personal responsibility for continuing professional self-development and keep up to date with changes in the practice of fertility counselling.
- Attend regular clinical/counselling peer supervision sessions as provided by the unit or as arranged individually in line with BICA guidance.
- Actively participate in local, regional and national networking and relevant professional bodies to maintain and develop expert knowledge in the speciality.
- Actively promote the training of fertility counsellors.
- Maintain up to date knowledge of professional issues for instance by membership on appropriate working parties/committees.
- Complete all statutory and mandatory training as required by the CBU/Trust.
- Support the introduction of new procedures/ technology for service improvements.
Information Resources
- Ensure all clinical documents are up-to-date, accurate, contemporaneous, legible and appropriately filed.
- Take minutes of meetings as required.
- Diary management, accurately record data on patient information systems
- Ensure that in house databases are used effectively and developed according to service need thus facilitating provision of local and national data requirements.
- Provide summaries of workload and reports as required to manage systems of evaluation including quantitative and qualitative data.
- Redaction of donor codes for patient facing information.
- Support use of paperless working when possible.
Research
- Access and critically appraise research findings and literature reviews relating to clinical practice and modify practice accordingly.
- UHL has strong links with local universities and there are opportunities for the postholder to initiate and participate in research as part of their continued professional development.
Health & Safety
- Support the implementation of annual CMG H&S action plans.
- Provide safe environment for employees, patients and visitors; stagger lunch breaks.
- Ensure staff understand and comply with legal H&S obligations at work.
- Report any accidents, verbal abuse.
- Assist quality manager with risk assessments.
Person Specification
Qualifications
Essential
- Have relevant counselling qualification (at least level 5)
- Registration status with BACP/UKCP
Desirable
- BICA accreditation, or working towards
- 5 years relevant experience with fertility/ bereavement, preferably at an HFEA-licensed clinic
- BACP accreditation, or working towards
Experience
Essential
- Able to explain how to deal with hypothetical clinical scenarios
- 450 hours post-qualification counselling experience
- Relevant counselling experience (fertility, bereavement, psychosexual etc)
- Evidence of ongoing CPD
Desirable
- Able to explain compliant practice as per HFEA code of practice, guidelines from BICA
IT skills
Essential
- Experience of Microsoft Word, Excel, Powerpoint, Teams, Outlook; able to perform literature searches for evidence-based practice
Desirable
- Experience with a fertility database such as IDEAS
- Experience with an electronic consent platform such as Engaged MD
Communication
Essential
- Excellent verbal and written communication skills
Organisation
Essential
- Time management
- Ability to work independently
Ethical practice
Essential
- Demonstrable track record of ethical practice
Person Specification
Qualifications
Essential
- Have relevant counselling qualification (at least level 5)
- Registration status with BACP/UKCP
Desirable
- BICA accreditation, or working towards
- 5 years relevant experience with fertility/ bereavement, preferably at an HFEA-licensed clinic
- BACP accreditation, or working towards
Experience
Essential
- Able to explain how to deal with hypothetical clinical scenarios
- 450 hours post-qualification counselling experience
- Relevant counselling experience (fertility, bereavement, psychosexual etc)
- Evidence of ongoing CPD
Desirable
- Able to explain compliant practice as per HFEA code of practice, guidelines from BICA
IT skills
Essential
- Experience of Microsoft Word, Excel, Powerpoint, Teams, Outlook; able to perform literature searches for evidence-based practice
Desirable
- Experience with a fertility database such as IDEAS
- Experience with an electronic consent platform such as Engaged MD
Communication
Essential
- Excellent verbal and written communication skills
Organisation
Essential
- Time management
- Ability to work independently
Ethical practice
Essential
- Demonstrable track record of ethical practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
