Job summary
Our Communications Officer role is a fast-paced and challenging one that will suit a great communications all-rounder with a passion for the NHS.
This role sits at the heart of a creative and supportive communications team that supports all the internal and external communications required at one of the biggest and busiest NHS Trusts in the country.
The successful candidate will support a wide range of communications and engagement work from media and public relations to crisis management; social media content creation and campaigns to patient information; colleague listening events to strategic communications support for our priority areas including equality, diversity and inclusion, culture and transformation.
The successful candidate will be as comfortable in planning and delivery as they are in analysis and evaluation to ensure that our work remains focused and of high value.
You will help to translate creative ideas, team spirit, patient focus and small budgets into effective communications with measurable results - helping us to become a better employer and a better place to receive care.
Please note, there is one Full-Time (37.50 hpw) and one Part-Time (15.0 hpw) post. Please specify your preference in your Supporting evidence.
Main duties of the job
You will support our diverse portfolio of internal and external communications projects and campaigns with opportunities to work with the media, social media and support crisis handling.
You will help to translate creative ideas, team spirit and small budgets into effective communications with measurable results - helping us to become a better employer and a better place to receive care.
Working closely with the Internal Communications Manager and Head of Campaigns, you will find the stories that matter to our audiences and tell them in ways that people will hear. You will advocate for colleagues and patients by listening to people's experiences and sharing those experiences with the right people to help shape change.
You will be part of a creative, friendly and passionate team, playing a vital role in the delivery of University Hospitals of Leicester NHS Trust's vision to be 'leading in healthcare, trusted in communities'.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Key responsibilities include:
- Good news - work with internal stakeholders to source and develop good news stories and ensure that achievements, investment and excellence receive suitable external and internal publicity
- Campaigns develop and deliver internal and external campaigns using audience insight and wider research to ensure our campaigns reach and resonate with the right people.
- Contacts - develop strong relationships both internally and externally that enable us better understand our audiences, create great communications and enhance our reputation locally.
- Evaluation measure reach, impact and return-on-investment analysis of communications and marketing tactics using quantitative and qualitative research methods to inform future strategies and support with internal reporting of project outcomes.
- On call service- Take part in an out-of-hours on-call rota to provide the Trust with 24/7 communications support. Work as part of the communications team to assist in dealing with adverse events and major incidents, in and out of hours.
Please see the attached job description for full details.
Job description
Job responsibilities
Key responsibilities include:
- Good news - work with internal stakeholders to source and develop good news stories and ensure that achievements, investment and excellence receive suitable external and internal publicity
- Campaigns develop and deliver internal and external campaigns using audience insight and wider research to ensure our campaigns reach and resonate with the right people.
- Contacts - develop strong relationships both internally and externally that enable us better understand our audiences, create great communications and enhance our reputation locally.
- Evaluation measure reach, impact and return-on-investment analysis of communications and marketing tactics using quantitative and qualitative research methods to inform future strategies and support with internal reporting of project outcomes.
- On call service- Take part in an out-of-hours on-call rota to provide the Trust with 24/7 communications support. Work as part of the communications team to assist in dealing with adverse events and major incidents, in and out of hours.
Please see the attached job description for full details.
Person Specification
Training & Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Post degree experience of 2 years or more in communications/marketing
- Other communications qualifications (CIPR, CIM or other).
- Membership of professional body
Experience
Essential
- Evidence of delivering successful campaigns through blend of education and experience
- Training and/or experience of working with or in the media
- Understanding of how the media works
- Evidence of success in efficient and effective project management
- A strong understanding of the news agenda
- Experience of writing and producing publications for large or complex organisations
- Experience of communicating messages internally and to the public effectively
- Execution of campaigns/communications that engage with specific audiences.
- Creation of written messages/ creative content for different audiences
- Communications planning
Desirable
- Experience of working in the NHS or a related organisation.
- Crisis management experience
Planning and organisation skills
Essential
- Advanced working knowledge of Microsoft Office packages with advanced keyboard use
Person Specification
Training & Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Post degree experience of 2 years or more in communications/marketing
- Other communications qualifications (CIPR, CIM or other).
- Membership of professional body
Experience
Essential
- Evidence of delivering successful campaigns through blend of education and experience
- Training and/or experience of working with or in the media
- Understanding of how the media works
- Evidence of success in efficient and effective project management
- A strong understanding of the news agenda
- Experience of writing and producing publications for large or complex organisations
- Experience of communicating messages internally and to the public effectively
- Execution of campaigns/communications that engage with specific audiences.
- Creation of written messages/ creative content for different audiences
- Communications planning
Desirable
- Experience of working in the NHS or a related organisation.
- Crisis management experience
Planning and organisation skills
Essential
- Advanced working knowledge of Microsoft Office packages with advanced keyboard use
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
