Job summary
An exciting opportunity has arisen to join the ward clerk team on the Clinical Decisions Unit at the Glenfield Hospital.CDU is an acute admissions ward for cardiac and respiratory admissions with 27 beds and 16 trolleys, CDU take admissions 24 hours a day from ED, bed bureau and via 999 calls. SDEC is our same day emergency treatment unit with aim to avoiding unnecessary hospital admissions. Both areas work in conjunction with each otherYou will be working a combination of 11.5 hour days and nights on a rota basis, ensuring that the needs of the unit are covered. SDEC hours are Monday to Sunday 09:30-22:00Please note that this vacancy will close as soon as sufficient number of applications are received. If you are interested in this post, it is advised that you apply as soon as possible.
Main duties of the job
You will be responsible for answering the telephone, dealing with enquiries, admitting patients on Nerve centre and Patient centre, transferring patients to other wards on Patient centre, discharging patients, filing and making up sets of notes.
The successful applicant should be computer literate and previous experience as a ward clerk within an NHS environment would be an advantage, however training can be given. A working knowledge of Trackit, Nerve centre and Patient centre would be beneficial.
The post requires you to have excellent communication skills and customer service abilities as you will be dealing with patients and their relatives.You will be require to work using your own initiative, managing your own workload as well as being part of the CDU team.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
- To treat all patients, visitors and colleagues with courtesy and respect; maintaining confidentiality at all times.
- Maintaining a clean and tidy environment, and reporting all incidents /accidents to Senior Staff.
- To keep patient centre system up to date, including admission transfers and discharges of patients.
- To be responsible for inpatient / outpatient notes ensuring: they are available and ready for use when needed.
- To be responsible for collection and delivery of post.
- Answer telephone calls and queries from clients, relatives and members of the multi-disciplinary team, forwarding enquiries to appropriate staff.
Job description
Job responsibilities
- To treat all patients, visitors and colleagues with courtesy and respect; maintaining confidentiality at all times.
- Maintaining a clean and tidy environment, and reporting all incidents /accidents to Senior Staff.
- To keep patient centre system up to date, including admission transfers and discharges of patients.
- To be responsible for inpatient / outpatient notes ensuring: they are available and ready for use when needed.
- To be responsible for collection and delivery of post.
- Answer telephone calls and queries from clients, relatives and members of the multi-disciplinary team, forwarding enquiries to appropriate staff.
Person Specification
Training and qualifications
Essential
- GCSE English and maths or equivalent
- Good standard of written and spoken english
- Abiltiy to carry out duties under instruction
Desirable
- Customer care training
- Worked in a hospital or care setting before but not essential
Communication
Essential
- The post requires you to have excellent communication skills and customer service abilities as you will be dealing with patients and their relatives.
- Knowledge and understanding of the role
- Knowledge of equality and diversity
- Good telephone commincation skills
Desirable
- Previous experience working with the public
Commitment and trust values
Essential
- Must demonstrate trust values and behaviours
Person Specification
Training and qualifications
Essential
- GCSE English and maths or equivalent
- Good standard of written and spoken english
- Abiltiy to carry out duties under instruction
Desirable
- Customer care training
- Worked in a hospital or care setting before but not essential
Communication
Essential
- The post requires you to have excellent communication skills and customer service abilities as you will be dealing with patients and their relatives.
- Knowledge and understanding of the role
- Knowledge of equality and diversity
- Good telephone commincation skills
Desirable
- Previous experience working with the public
Commitment and trust values
Essential
- Must demonstrate trust values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
