Job summary
Clinic Co-ordinator 37.5 hours
Previous applicants need not apply.
Do you have HISS experience?
Do you have good organisational skills?
Do you possess excellent communication skills?
The Cardiology Department at Glenfield Hospital is looking for one whole time equivalent to be part of the clerical team.This is a varied and interesting role and you willbe responsible for the flow of patients through the cardiology department.You will be working with a multi-disciplinary team and so must possess excellent communication skills.Working to deadlines and accurate keyboard skills are essential qualities that we are looking for.
If you require any further information please contact Jill Halfpenny on 0116 256 3422 0R Jess Goddard on 0116 2583246.
Main duties of the job
The post holders will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning out-patient clinics in the Division in line with National Policy and locally agreed guidelines.
Specifically, the post holder will ensure that the departmental systems and Division wide working practices involving the management of outpatients keeps pace with organisational development activities.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested.
Ensure that all other tests and investigations are present in the hospital notes prior to the patients appointment.
Search and request all missing notes in line with Division Guidelines.
Request any foreign notes well in advance of the patients appointment date.
Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
Responsible for queries and enquiries regarding appointments.
To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
To ensure that HRG sheets are completed with correct procedure codes.
To deal efficiently diagnostic test request forms.
To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.
To ensure that case note tracking is complete and accurate.
Job description
Job responsibilities
To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested.
Ensure that all other tests and investigations are present in the hospital notes prior to the patients appointment.
Search and request all missing notes in line with Division Guidelines.
Request any foreign notes well in advance of the patients appointment date.
Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
Responsible for queries and enquiries regarding appointments.
To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
To ensure that HRG sheets are completed with correct procedure codes.
To deal efficiently diagnostic test request forms.
To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.
To ensure that case note tracking is complete and accurate.
Person Specification
Training & Qualifictions
Essential
- GCSEs in English and Maths or equivalent, eg NVQ
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Experience
Essential
- Previous experience in an administrative role where patient/customer care was a job requirement
- Keyboard skills
Desirable
- Awareness of national policy concerning patient care and developments within the Trust.
- Previous experience of using computerised information systems
Analytical & Judgement Skills
Essential
- Able to solve problems and take preventative actions, referring to others where appropriate
Planning & Organisational Skills
Essential
- Sound organisational skills - able to work under pressure and prioritise work.
- Able to meet deadlines.
- Able to use own initiative
- ays attention to detail and consistently produces accurate work.
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Communication & Relationship Skills
Essential
- Effective team worker Flexible Good verbal and written communication skills.
- Deals with situations with tact and diplomacy.
- Able to deal with personal information with sensitivity, always respecting privacy and dignity
- Able to deal with enquiries where there may be barriers to understanding
- Ensures professional behaviour and integrity at all times.
Skills
Essential
- Data protection and confidentiality.
- Adheres to policies and procedures.
Person Specification
Training & Qualifictions
Essential
- GCSEs in English and Maths or equivalent, eg NVQ
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Experience
Essential
- Previous experience in an administrative role where patient/customer care was a job requirement
- Keyboard skills
Desirable
- Awareness of national policy concerning patient care and developments within the Trust.
- Previous experience of using computerised information systems
Analytical & Judgement Skills
Essential
- Able to solve problems and take preventative actions, referring to others where appropriate
Planning & Organisational Skills
Essential
- Sound organisational skills - able to work under pressure and prioritise work.
- Able to meet deadlines.
- Able to use own initiative
- ays attention to detail and consistently produces accurate work.
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Communication & Relationship Skills
Essential
- Effective team worker Flexible Good verbal and written communication skills.
- Deals with situations with tact and diplomacy.
- Able to deal with personal information with sensitivity, always respecting privacy and dignity
- Able to deal with enquiries where there may be barriers to understanding
- Ensures professional behaviour and integrity at all times.
Skills
Essential
- Data protection and confidentiality.
- Adheres to policies and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
