Job summary
CARDIAC INVESTIGATIONS DEPARTMENT
UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST
CLERICAL SUPPORT OFFICER
BAND 2
37.5 Hours per week and 26 Hours per week
We require enthusiastic and motivated people to join our busy areas cross site. You would be the first point of contact for patients and hospital staff at all levels.
Our department provides a range of non-invasive cardiac investigations within the Trust.
The applicants must be able to liaise with patients, GP's and other health care professionals.
It is essential that you have the ability to remain calm under pressure, have an excellent telephone manner and have experience of working with the general public.
Previous Reception/Clerical experience and working as part of a team is essential.
Main duties of the job
To support the organisation, department and team in carrying out a range of duties efficiently and providing an excellent administration service.
To provide general office and administration support service including Reception duties, telephone enquiries and appointment bookings within the Adult/Paediatric Cardiac Investigations and Pacemaker Clinic.
Ensure accurate record keeping and updating of information and systems as appropriate within the scope of the position (includes paper and electronic records).
To ensure that confidentiality is maintained at all times.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
To provide the correct up to date information to patients, colleagues, other departments within the Trust, external organisations and the general public.
Provide a courteous, professional, helpful and polite reception service in order that the first point of user contact is a positive experience.
Confirm all attendances onto departmental IT systems, ensuring patient demographics, overseas visitor and private patient status are accurately recorded at each attendance for audit purposes.
Accurately record the movement of case notes on the computerised tracking system.
Make appointments for all procedures and ensure appropriate paperwork sent out to individual patients.
Liaise effectively in a professional, pleasant and courteous manner with patients, colleagues, other departments within the Trust, external organisations and the general public.
Effectively deal with telephone enquiries/ take messages in a pleasant courteous manner to both external and internal customers following the agreed procedures.
Undertake filing, photocopying and scanning in a timely and accurate way.
To receive, sort and distribute incoming and outgoing post.
To deal with daily routine enquiries, along with non-routine enquiries.
Support the smooth running and efficiency of the department/work area.
Liaise with team members to follow up queries and issues and resolve problems where appropriate, communicating effectively with customers face to face, in writing, or by telephone.
Provide information and/or advice where appropriate or refer onto other staff members where necessary.
Develop a good working knowledge of the service, to be able to provide up to date information and advice.
Job description
Job responsibilities
To provide the correct up to date information to patients, colleagues, other departments within the Trust, external organisations and the general public.
Provide a courteous, professional, helpful and polite reception service in order that the first point of user contact is a positive experience.
Confirm all attendances onto departmental IT systems, ensuring patient demographics, overseas visitor and private patient status are accurately recorded at each attendance for audit purposes.
Accurately record the movement of case notes on the computerised tracking system.
Make appointments for all procedures and ensure appropriate paperwork sent out to individual patients.
Liaise effectively in a professional, pleasant and courteous manner with patients, colleagues, other departments within the Trust, external organisations and the general public.
Effectively deal with telephone enquiries/ take messages in a pleasant courteous manner to both external and internal customers following the agreed procedures.
Undertake filing, photocopying and scanning in a timely and accurate way.
To receive, sort and distribute incoming and outgoing post.
To deal with daily routine enquiries, along with non-routine enquiries.
Support the smooth running and efficiency of the department/work area.
Liaise with team members to follow up queries and issues and resolve problems where appropriate, communicating effectively with customers face to face, in writing, or by telephone.
Provide information and/or advice where appropriate or refer onto other staff members where necessary.
Develop a good working knowledge of the service, to be able to provide up to date information and advice.
Person Specification
Education and Qualifications
Essential
- Maths and English GCSE Grades F-A or 1-9 Functional Skills Level 1 or above
Knowledge and Skills
Essential
- Evidence of good written skills
- Good Communication skills verbally
- Previous Clerical Experience
- Understanding of Confidentially and Data Protection Act
- Awareness of Equality and Valuing Diversity Principle
Other Requirments
Essential
- Flexible Approach to working
- Reliable
Desirable
- Enthusiastic for this role
- Motivated
Person Specification
Education and Qualifications
Essential
- Maths and English GCSE Grades F-A or 1-9 Functional Skills Level 1 or above
Knowledge and Skills
Essential
- Evidence of good written skills
- Good Communication skills verbally
- Previous Clerical Experience
- Understanding of Confidentially and Data Protection Act
- Awareness of Equality and Valuing Diversity Principle
Other Requirments
Essential
- Flexible Approach to working
- Reliable
Desirable
- Enthusiastic for this role
- Motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
