Job summary
This is an exciting opportunity for a conscientious, enthusiastic and motivated person to provide clerical administrative support to the pharmacy clinical trials service at the University Hospitals of Leicester (UHL).
This role will be based at the Leicester Royal Infirmary; however the successful candidate may on occasion be required to work at other sites.
You will need to have completed a NVQ3 in Business Administration/Customer Services, RSA3 or have the equivalent experience to meet the criteria listed on the job specification.
You will also need to have the relevant office administrative/clerical experience for this exciting role?
For further details / informal visits contact
Helen Robinson - helen.m.robinson@uhl-tr.nhs.uk phone: 0116 2586103
Main duties of the job
This is an interesting and varied role and involves supporting the service through daily activities within the busy pharmacy clinical trials environment.
The successful candidate will need to show focus on attention to detail and have good communication and IT skills.
A confident courteous telephone manner is required as well as a willingness to learn new systems of work.
A Pharmacy Stock Management qualification is essential to perform duties outlined in the job description.
If you do not currently have this qualification but meet other criteria and you are the preferred candidate, as a requirement of taking the post, it will be mandatory that you complete this course within 6 to 9 months of being appointed. Training will be provided to support and develop you to complete the course to ensure you are able to fulfil all requirements of the role.
As part of this role you will be expected to show initiative, be able to work independently and at the same time be a good team player.
For workload to be managed and deadlines to be met, is is essential for you to demonstrate, that you are efficient and well organised.
You will also be required to be professional, demonstrate sensitivity and maintain confidentiality at all times.
If you think that you meet the criteria for this post then we would love to hear from you.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the Leicester General, Glenfield and Leicester Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our vision is clear: to beleading in healthcare and trusted in communities.The values we hold as we work towards our vision are vital:we are compassionate, we are proud, we are inclusive, and we are one team.We are UHL. Our values are the foundation of a positive culture, and we will work to ensure they translate into an everyday reality for all.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
Please see the attached Job Description for a comprehensive list of responsibilities. The below list represents an outline of the main duties and responsibilities.
- Respond to, and ensure internal and external telephone calls are dealt with in a timely, polite and courteous manner.
- Monitor and manage a shared email box and calendar.
- Record and update data on the relevant clinical trial documentation/computer systems.
- Accept the delivery and process all incoming post and clinical trial materials.
- Carry out required environmental checks of the clinical trials under supervision of the technical staff.
- Raise record and issue invoices for the clinical trials services to ensure regular income is collected and deal with financial discrepancies.
- Produce regular reports from databases to monitor performance indicators/metrics, local processes and compliance.
- To report any employment or staff issues of concern.
- To assist in the induction and training of all staff .
Job description
Job responsibilities
Please see the attached Job Description for a comprehensive list of responsibilities. The below list represents an outline of the main duties and responsibilities.
- Respond to, and ensure internal and external telephone calls are dealt with in a timely, polite and courteous manner.
- Monitor and manage a shared email box and calendar.
- Record and update data on the relevant clinical trial documentation/computer systems.
- Accept the delivery and process all incoming post and clinical trial materials.
- Carry out required environmental checks of the clinical trials under supervision of the technical staff.
- Raise record and issue invoices for the clinical trials services to ensure regular income is collected and deal with financial discrepancies.
- Produce regular reports from databases to monitor performance indicators/metrics, local processes and compliance.
- To report any employment or staff issues of concern.
- To assist in the induction and training of all staff .
Person Specification
Experience
Essential
- Experience in a customer or patient facing role and understanding of customer care
- Previous Admin experience
Desirable
- Experience of general office procedures
- Able to take dictation
Educational requirement
Essential
- Educated to GCSE grade C or above in Maths & English or equivalent
- NVQ3 in Business Administration/Customer Services or equivalent experience
Desirable
- ECDL / CLAIT or equivalent experience
- Pharmacy stock management qualification
Communication and relationship skills
Essential
- Effective written and spoken English
Desirable
- Exposure to dealing with complaints
Skills
Essential
Desirable
- Knowledge of hospital systems
Person Specification
Experience
Essential
- Experience in a customer or patient facing role and understanding of customer care
- Previous Admin experience
Desirable
- Experience of general office procedures
- Able to take dictation
Educational requirement
Essential
- Educated to GCSE grade C or above in Maths & English or equivalent
- NVQ3 in Business Administration/Customer Services or equivalent experience
Desirable
- ECDL / CLAIT or equivalent experience
- Pharmacy stock management qualification
Communication and relationship skills
Essential
- Effective written and spoken English
Desirable
- Exposure to dealing with complaints
Skills
Essential
Desirable
- Knowledge of hospital systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
