Job summary
We're looking for a capable and adaptive individual to join our friendly team in this dynamic, interesting and varied role. You would work closely with our clinical colleagues in arranging patients admission for their day case treatments. To make a success of this role you would need to be a well organised , flexible and self-motivated with excellent communication skills who enjoys working as part of a team.
Main duties of the job
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The post holder will be responsible for ensuring effective co-ordination of all day case admissions, waiting lists and diary management within the service in line with National Policy and locally agreed guidelines.
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Specifically, the post holder will ensure that departmental systems and Directorate wide working practices involving the management of elective admissions keep pace with organisational development activities.
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The post holder will need to be an excellent communicator with strong interpersonal skills who can acknowledge the pressures on the medical staff to ensure that patients are admitted in a timely and efficient manner
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To implement and be responsible for setting up, maintaining and monitoring the waiting list ensuring that suspensions, cancellations and DNA's are recorded and dealt with according to the UHL Patient Access Policy
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
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To receive waiting list slips and make sure they are added to the system within 24 hours.
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To ensure full utilisation of slot availability.
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To ensure all Local and National Standards are applied to the Waiting List, RTT & National Cancer Targets, Data Quality checks and the UHL Patient Access and Data Management Policy.
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The booking of any overseas visitors, referring any overseas patient to the Overseas Patient Manager.
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Liaise with Ward Sister and Deputies regarding availability.
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Diary Management for each treatment area
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To monitor, maintain and report diary cancellations, including notice time given.
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To ensure case notes are at the ward and ready if a list is booked at short notice or the notes are within your area
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To provide training and support to new staff regarding HISS ensuring pathways are managed according to Trust Policy.
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Responsible for timeliness, accuracy and integrity of the data recorded on paper and electronic system
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Responsible for validation of Data Quality reports as required by the Team Leader
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Provide cover for colleagues as and when required.
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Telephone and general office duties.
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Reception duties such as clerking of patients
Job description
Job responsibilities
-
To receive waiting list slips and make sure they are added to the system within 24 hours.
-
To ensure full utilisation of slot availability.
-
To ensure all Local and National Standards are applied to the Waiting List, RTT & National Cancer Targets, Data Quality checks and the UHL Patient Access and Data Management Policy.
-
The booking of any overseas visitors, referring any overseas patient to the Overseas Patient Manager.
-
Liaise with Ward Sister and Deputies regarding availability.
-
Diary Management for each treatment area
-
To monitor, maintain and report diary cancellations, including notice time given.
-
To ensure case notes are at the ward and ready if a list is booked at short notice or the notes are within your area
-
To provide training and support to new staff regarding HISS ensuring pathways are managed according to Trust Policy.
-
Responsible for timeliness, accuracy and integrity of the data recorded on paper and electronic system
-
Responsible for validation of Data Quality reports as required by the Team Leader
-
Provide cover for colleagues as and when required.
-
Telephone and general office duties.
-
Reception duties such as clerking of patients
Person Specification
Experience
Essential
- Educated to GCSE standard or equivalent
- Able to work as part of a team and demonstrate strong communication skills
- Organisational skills with the ability to prioritise schedules & workloads
Desirable
- Clerical experience in a similar environment/experience in managing waiting lists
- Previous experience of work in a hospital
- Previous experience of HISS
- Previous experience of accurate data inputting
- Evidence of strong customer service skills
Training and Qualifications
Essential
- General secondary education
- RTT knowledge
- Administration experience
Desirable
- HISS
- Patient Centre
- ICE
- DIT3
- Waiting list management
Planning and organisation
Essential
- Excellent organisational skills
- Ability to work to and meet targets
Desirable
- Previous co-ordinator experience
Analytical and judgement
Essential
- Ability to act on own initiative
- Ability to work under pressure
- Ability to work autonimously
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with Trust values and behaviours
Person Specification
Experience
Essential
- Educated to GCSE standard or equivalent
- Able to work as part of a team and demonstrate strong communication skills
- Organisational skills with the ability to prioritise schedules & workloads
Desirable
- Clerical experience in a similar environment/experience in managing waiting lists
- Previous experience of work in a hospital
- Previous experience of HISS
- Previous experience of accurate data inputting
- Evidence of strong customer service skills
Training and Qualifications
Essential
- General secondary education
- RTT knowledge
- Administration experience
Desirable
- HISS
- Patient Centre
- ICE
- DIT3
- Waiting list management
Planning and organisation
Essential
- Excellent organisational skills
- Ability to work to and meet targets
Desirable
- Previous co-ordinator experience
Analytical and judgement
Essential
- Ability to act on own initiative
- Ability to work under pressure
- Ability to work autonimously
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with Trust values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
