Job summary
This is a unique and exciting opportunity to join the Children's Hospital, delivering high quality administrative and clinical support for the Metabolic service. You will join a busy and friendly team and work alongside the consultants, nursing and clinical teams, as well as managers across the speciality.
We are looking for a highly motivated member of staff who demonstrates an enthusiasm and commitment to continually improving standards of patient care. You will be able to prioritise and manage your own workload as well as supporting the Metabolic Nursing Team.
Previous experience of working with children and young people and/or health care settings is an advantage.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
You will require a willingness to learn new skills and in return you will have the opportunity to develop in your role. You will learn new skills such as supporting and educating families and carers in managing their child's metabolic conditions whilst at the same time becoming a valued member of the team.
The role will alternate between working in the main office area, dealing with a telephone calls and clinic management and assisting the Nurse Specialists and Dietitians during patient facing activity.
You will support the patients and their families and liaise with social care providers, GP's and other outside agencies regarding the patients care plans both verbally and in writing.
In addition please familiarise yourself with full Job Description and Person Specification documents attached to this advert.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
Job description
Job responsibilities
Be based in the Leicester Childrens Hospital and work collaboratively within the multi professional Child and Adolescent East Midlands Collaborative Metabolic Service.
To work as a member of a team providing a high quality service to children and young people with metabolic conditions. Keeping in close contact with patients, their families and others involved in the day-to-day care. Offers support and advice (under supervision) to optimise the management of patients metabolic conditions and theirphysical, psychological, intellectual, educational and social development.
To assist the Childrens Metabolic Team in fulfilling the day to day logistics of the service; clerical support, follow up of patients by phone/text /email contact and updating of databases.
To support the maintenance of a robust framework that meets the needs of children and young people with metabolic conditions.
Assist the development of health promotion and educational resources in conjunction with other health care professionals ensuring that all patient care within the multidisciplinary team is based on research.
Be an accessible, approachable member of the team as a first point of contact for patient and families.
Be able to work independently within the scope of the role.
In addition please familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Job description
Job responsibilities
Be based in the Leicester Childrens Hospital and work collaboratively within the multi professional Child and Adolescent East Midlands Collaborative Metabolic Service.
To work as a member of a team providing a high quality service to children and young people with metabolic conditions. Keeping in close contact with patients, their families and others involved in the day-to-day care. Offers support and advice (under supervision) to optimise the management of patients metabolic conditions and theirphysical, psychological, intellectual, educational and social development.
To assist the Childrens Metabolic Team in fulfilling the day to day logistics of the service; clerical support, follow up of patients by phone/text /email contact and updating of databases.
To support the maintenance of a robust framework that meets the needs of children and young people with metabolic conditions.
Assist the development of health promotion and educational resources in conjunction with other health care professionals ensuring that all patient care within the multidisciplinary team is based on research.
Be an accessible, approachable member of the team as a first point of contact for patient and families.
Be able to work independently within the scope of the role.
In addition please familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Person Specification
Training & Qualifications
Essential
- Level 2 literacy and numeracy or GCSE grade C or above.
- Care Certificate.
- Evidence of ongoing personal professional development.
- Evidence of IT competency in Microsoft Office and Excel.
- Willingness to undertake phlebotomy training.
Desirable
- Phlebotomy training
- NVQ level 2 in care.
- Understanding of Trust IT systems.
Other requirements specific to the role
Essential
- Be able to undertake outreach clinics and community visits in a timely manner.
- Flexible and adaptable.
- Enhanced CRB clearance.
- Caring, enthusiastic and well-motivated.
- Confidence.
Desirable
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Experinence
Essential
- Previous experience of working with children / young people.
- Demonstrates an understanding of the role and responsibilities of a support worker.
- Experience of working as a Health Care Assistant.
- Experience of working within a multi-professional team.
Desirable
- Proven record of continuing personal development.
Communication and relationship skills
Essential
- Effective written communication skills to produce accurate patient records.
- Understanding of confidentiality.
- Evidence of teamwork.
- Good verbal communication/teaching skills to facilitate delivery of education effectively
- Excellent verbal and non-vurbal communication with patients/ families/ service users
- Ability to motivate self and others.
Desirable
- Experience of multidisciplinary working
Analytical and Judgement skills
Essential
- Must be able to work within Trust procedures. Must be able to seek assistance when unsure of further actions.
- Must be able to adjust to changing environments/ priorities, be adaptable and flexible.
- Able to work independently within the scope of the role.
- Able to make judgement and escalate any concerns to the medical and nursing team.
- Ability to audit effectiveness of own work using evaluation to improve service delivery
Skills
Essential
- Able to undertake light physical work.
- Work in a variety of settings within a working day.
- Able to work flexibly according to the needs of the service.
- Dexterity and accuracy in undertaking clinical skills, use of equipment and documentation
- Demonstrates enthusiasm and motivation.
- Ability to create innovative displays and learning opportunities for children and young people.
Desirable
- Experience of project management.
Planning and organisation skills
Essential
- Need to be able to organise and manage a series of tasks in the time available.
- Ability to plan/ prioritise own workload
- Good Organisational skills
Person Specification
Training & Qualifications
Essential
- Level 2 literacy and numeracy or GCSE grade C or above.
- Care Certificate.
- Evidence of ongoing personal professional development.
- Evidence of IT competency in Microsoft Office and Excel.
- Willingness to undertake phlebotomy training.
Desirable
- Phlebotomy training
- NVQ level 2 in care.
- Understanding of Trust IT systems.
Other requirements specific to the role
Essential
- Be able to undertake outreach clinics and community visits in a timely manner.
- Flexible and adaptable.
- Enhanced CRB clearance.
- Caring, enthusiastic and well-motivated.
- Confidence.
Desirable
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Experinence
Essential
- Previous experience of working with children / young people.
- Demonstrates an understanding of the role and responsibilities of a support worker.
- Experience of working as a Health Care Assistant.
- Experience of working within a multi-professional team.
Desirable
- Proven record of continuing personal development.
Communication and relationship skills
Essential
- Effective written communication skills to produce accurate patient records.
- Understanding of confidentiality.
- Evidence of teamwork.
- Good verbal communication/teaching skills to facilitate delivery of education effectively
- Excellent verbal and non-vurbal communication with patients/ families/ service users
- Ability to motivate self and others.
Desirable
- Experience of multidisciplinary working
Analytical and Judgement skills
Essential
- Must be able to work within Trust procedures. Must be able to seek assistance when unsure of further actions.
- Must be able to adjust to changing environments/ priorities, be adaptable and flexible.
- Able to work independently within the scope of the role.
- Able to make judgement and escalate any concerns to the medical and nursing team.
- Ability to audit effectiveness of own work using evaluation to improve service delivery
Skills
Essential
- Able to undertake light physical work.
- Work in a variety of settings within a working day.
- Able to work flexibly according to the needs of the service.
- Dexterity and accuracy in undertaking clinical skills, use of equipment and documentation
- Demonstrates enthusiasm and motivation.
- Ability to create innovative displays and learning opportunities for children and young people.
Desirable
- Experience of project management.
Planning and organisation skills
Essential
- Need to be able to organise and manage a series of tasks in the time available.
- Ability to plan/ prioritise own workload
- Good Organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
