Job summary
An exciting opportunity has arisen within the Urology team for a waiting list coordinator.
This job is ideal for someone who enjoys a challenge and thrives on working in a dynamic and fast-paced environment. You will be responsible for the management of the waiting list for elective surgical procedures. Within this, you will help to coordinate the theatre lists and book in patients. Helping to fill last minute gaps in lists and enabling timely operations for cancer patients are just some of the day-to-dayresponsibilities.
Other responsibilities include, sending letters to patients asking them to get in touch if the team has been unable to get hold of them, booking pre-assessments and appropriate beds whilst also handling patient enquiries. It is vital to take into account the NHS guidelines and UHL policies; such as adhering to cancer and RTT pathway targets
Urology is a growing and thriving environment that has excellent opportunities for progression within the team with a variety of band 4/5 jobs to develop into over-time.
We are looking for someone who is an excellent communicator with strong interpersonal skills who can acknowledge the pressures throughout the department to ensure that patients are admitted in a timely and efficient manner.
Main duties of the job
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To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by post or telephone. To ensure any cancellations are replaced as agreed with Consultants and inform theatres and wards etc.
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Daily responsibility for making pre-assessment clinic appointments ensuring the completion of the appointment outcome within 24 hours of the clinic.
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To schedule theatre lists as delegated by Consultant teams.
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To ensure that any special equipment/requirements (eg ITU/HDU, foreign case notes, interpreters, scans, x-rays and prosthesis), are arranged for admission.
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To liaise with ward staff/managers and patients on day of admission to ensure patients are informed of bed availability or cancellation/new date of admission.
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To be responsible for producing and circulating weekly admission lists detailing the expected admissions to the wards, theatres, junior medical staff etc.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all: - we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
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To implement and be responsible for setting up, maintaining and monitoring the waiting list ensuring that the suspensions, cancellations and DNAs are recorded and dealt with according to the UHL Patient Access Policy.
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To receive MDT Outcomes and make sure they are added to the system within 24 hours.
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To ensure full utilisation of Theatre slots available.
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To ensure all Local and National Standards are applied to the Waiting List, RTT Data Quality checks and the UHL Patient Access and Data Management Policy.
please see job description/person specification for full details on the role.
Job description
Job responsibilities
-
To implement and be responsible for setting up, maintaining and monitoring the waiting list ensuring that the suspensions, cancellations and DNAs are recorded and dealt with according to the UHL Patient Access Policy.
-
To receive MDT Outcomes and make sure they are added to the system within 24 hours.
-
To ensure full utilisation of Theatre slots available.
-
To ensure all Local and National Standards are applied to the Waiting List, RTT Data Quality checks and the UHL Patient Access and Data Management Policy.
please see job description/person specification for full details on the role.
Person Specification
Experience
Essential
- Clerical experience in a similar environment/experience in managing waiting lists
Desirable
- Previous experience of HISS
- Previous experience working in a hospital
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent, evidence of English and Maths
Communication and relationship skills
Essential
- Able to work as part of a team and demonstrate strong communication skills
Desirable
- Evidence of strong customer service skills
Essential
Essential
- Evidence of Computer Literacy
Person Specification
Experience
Essential
- Clerical experience in a similar environment/experience in managing waiting lists
Desirable
- Previous experience of HISS
- Previous experience working in a hospital
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent, evidence of English and Maths
Communication and relationship skills
Essential
- Able to work as part of a team and demonstrate strong communication skills
Desirable
- Evidence of strong customer service skills
Essential
Essential
- Evidence of Computer Literacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
