Job summary
We are looking for a full-time member of staff to join our Neonatal admin team. You will be part of a team of coordinators who offer referral and admin services for our neonatal and BCG teams. You will need to have a flexible approach and a commitment to working as part of a team. To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires. Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients. The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment. You should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages. This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.
Main duties of the job
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To be responsible and accountable for Obstetric and Neonatal clinics and for the provision of patient case notes.
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To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT).
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To ensure accurate and timely data quality through effective use of the HISS, E3, NIPE and Patientcentre systems.
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To work as part of the team, being totally responsible for the appointments, preparation, and smooth administration of all aspects of designated clinics and to provide a high-quality service to both clinicians and patients.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
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To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines.
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Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic.
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Liaise with clinicians, nurses, and the wider MDT in identifying the need for, and organising ad hoc sessions.
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To be responsible for and oversee the management of specialist clinics. Including:
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BCG - To ensure accurate and timely completion of the complex BCG database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.
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As the centre for BCG vaccinations, you will be required to take referrals from NIPE, LPT, E3 & BCG and offer time-appropriate appointments in line with current NHS guidelines. You will be required to communicate with the patients regarding these appointments.
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To ensure all Local & National Standards are applied to referrals including RTT wait time targets
please see job description/person specification for full details on the role.
Job description
Job responsibilities
-
To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines.
-
Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic.
-
Liaise with clinicians, nurses, and the wider MDT in identifying the need for, and organising ad hoc sessions.
-
To be responsible for and oversee the management of specialist clinics. Including:
-
BCG - To ensure accurate and timely completion of the complex BCG database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.
-
As the centre for BCG vaccinations, you will be required to take referrals from NIPE, LPT, E3 & BCG and offer time-appropriate appointments in line with current NHS guidelines. You will be required to communicate with the patients regarding these appointments.
-
To ensure all Local & National Standards are applied to referrals including RTT wait time targets
please see job description/person specification for full details on the role.
Person Specification
Communucation Skills
Essential
- Customer service skills - Dealing directly with the general public
- Sound verbal & written communication.
Experience
Essential
- Knowledge of hospital systems
- Previous experience of working in a healthcare environment
- Previous clerical experience.
Training & Qualifications
Essential
- GCSE A-C or equivalent in English
- Good working knowledge of databases
- Experience in using Microsoft packages
Trust Values
Essential
- Demonstrate behaviours consistent with the Trust's Values and Behaviours
Analytical and Judgement skills
Essential
- Ability to organise/ prioritise own workload.
- Demonstrate ability to work accurately and pay attention to detail
- oDemonstrate a sound understanding of data protection and patient confidentiality
Planning and organisation skills
Essential
- Ability to work both as a team member and on own initiative.
Person Specification
Communucation Skills
Essential
- Customer service skills - Dealing directly with the general public
- Sound verbal & written communication.
Experience
Essential
- Knowledge of hospital systems
- Previous experience of working in a healthcare environment
- Previous clerical experience.
Training & Qualifications
Essential
- GCSE A-C or equivalent in English
- Good working knowledge of databases
- Experience in using Microsoft packages
Trust Values
Essential
- Demonstrate behaviours consistent with the Trust's Values and Behaviours
Analytical and Judgement skills
Essential
- Ability to organise/ prioritise own workload.
- Demonstrate ability to work accurately and pay attention to detail
- oDemonstrate a sound understanding of data protection and patient confidentiality
Planning and organisation skills
Essential
- Ability to work both as a team member and on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
