Job summary
We are looking for a well-motivated, flexible and adaptable person who enjoys a challenge to join the busy ENT Admin Team. This role will include preparing clinics, sitting clinic reception,and liaising with patients, clinicians and the rest of theENT team.
The right applicant will ideally have previous clerical and customer service experience.You should be enthusiastic, motivated and have excellent communication and organisational skills.You should be able to work well under pressure and have the ability to prioritise your own workload. You will be expected to use your initiative and discretion, have an enthusiasm for your work and an excellent 'team' working ethos which is essential for our service to succeed.
Main duties of the job
- To prep allocated consultant clinic notes.
- Sit on the main clinic and report patient attendance.
- Ensure all relevant information required for outpatient appointments is recorded and in the case notes.
- To update any missing outcomes on report.
- To attend in-service training meetings to ensure skills and knowledge are kept up-to-date and appropriate to post.
- Any other duties commensurate with the role and service needs.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
1. Ensure accurate and timely processing of clinical and administrative correspondence.
2. Prioritise work in appropriate order to ensure work is completed within agreed targets times.
3. Clinic preparation specifically retrieval of notes, filing, tracking in and out.
4. Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
5. To utilise the Track-IT system to update case note tracking.
6. To ensure all outcomes are recorded accurately both paper and electronic
7. To attend all mandatory training as required by the CMG/Trust
Job description
Job responsibilities
1. Ensure accurate and timely processing of clinical and administrative correspondence.
2. Prioritise work in appropriate order to ensure work is completed within agreed targets times.
3. Clinic preparation specifically retrieval of notes, filing, tracking in and out.
4. Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
5. To utilise the Track-IT system to update case note tracking.
6. To ensure all outcomes are recorded accurately both paper and electronic
7. To attend all mandatory training as required by the CMG/Trust
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
- Computer Literate
Desirable
- Experience with NHS systems and procedures
- Experience using HISS or ORMIS
Communication & Relationship Skills
Essential
- Effective Communication
- Good Team Player
Desirable
- Experience in handling complaints
- plastering & suturing
Experience
Essential
- Experience dealing with customer/patients
Desirable
- One year admin complaints
Commitment to Trust Values
Essential
- Must be able to demonstrate behaviors consistent with Trust Values and Behaviors
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
- Computer Literate
Desirable
- Experience with NHS systems and procedures
- Experience using HISS or ORMIS
Communication & Relationship Skills
Essential
- Effective Communication
- Good Team Player
Desirable
- Experience in handling complaints
- plastering & suturing
Experience
Essential
- Experience dealing with customer/patients
Desirable
- One year admin complaints
Commitment to Trust Values
Essential
- Must be able to demonstrate behaviors consistent with Trust Values and Behaviors
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
