Receptionist

University Hospitals of Leicester NHS Trust

The closing date is 06 October 2024

Job summary

We are currently recruiting for Receptionists to work on our busy front line desks at the Leicester General Hospital and Glenfield Hospital.

There are two vacancies one being a permanent Contract and the other a fixed term contract for 6 months to over for Maternity leave, the hours and shifts are listed below:

Leicester Royal Infirmary - FTC to cover MAT Leave

Mon to Fri - 1400-2000 - 30 hours per week

Leicester General Hospital - Permanent shift

Monday

Tuesday

Wednesday

1400-2000

0800-1400

18 Hours

Tuesday

Wednesday

Thursday

1400-2000

18 Hours

Friday

Saturday

Sunday

0800-1400

0800-1630

18 Hours

We are looking for a well-organised person with excellent interpersonal skills to work on our Frontline Desks. You will be the first point of contact for all visitors that come to the Reception Desks. It is essential that you have excellent communication skills and a good telephone manner and look presentable. Experience of working in a customer focused environment or similar role is required, together with GCSE English & Maths and accurate keyboard skills are essential. The hours are as stated above but there will be times when flexibility is needed particularly during your first weeks of employment when you will need to attend training sessions and shadow other staff members.

Main duties of the job

Be competent to use after training IT and software associated with working on receptionBe competent after training Level Key skills.To have a good knowledge and understanding of the requirements of the service prior to andfollowing trainingMaintaining the necessary skills and undertaking the relevant training to fulfil your role andyour personal development.Complete and update Trust Mandatory TrainingNVQ - support services, Customer care

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

high-quality care for all,
being a great place to work,
partnerships for impact, and
research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

we are compassionate,
we are proud,
we are inclusive, and
we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per annum

Contract

Permanent

Working pattern

Part-time

Reference number

358-6298684-EF

Job locations

Leicester General Hospital

Gwendolen Road

Leicester

LE5 4PW

Job description

Job responsibilities

The job role will be in the Main Reception of one of three acute hospitals within theTrust to provide a friendly and efficient service to all patients and visitors who attend the site

Ensuring, where appropriate visitors sign in and provide identification badges whererequired

Key control responsibilities, issuing and maintaining a key log.

Providing a prompt, efficient, polite telephone service, directing calls accurately andproviding information as required.

To undertake a variety of general office duties, including typing, filing and changingserver backup tapes on a daily basis where required.

Reporting of complaints and incidents adhering to policies and procedures.

Responsible for monitoring access, CCTV (close circuit TV) functions whereinstalled.

May be required to test and co-ordinate personal alarm systems.

Where there is on site car parking available, to be responsible to report incidents orissues occurring in the car park and where applicable administration of parkingpermits.

Receiving and sorting post Internal and external with franking of post where required.

Co-ordinating the delivery and collection of Lab samples via trust van drivers orcouriers where required.

Accepting, checking and distributing deliveries.

Responsibility for co-ordinating and booking rooms for meetings and any necessaryequipment or preparation that may be required.

Logging and reporting of any defects/faults to the environment/equipment.

Responsibility for ordering of stock, printer/photocopier toners and any stationery thatmay be required.

Organise patient transport and reimburse monies where applicable, and maintainlogs for audit purposes.

Where applicable co-ordinating appointments.

If required, fire warden responsibilities, ensure fire checklist form and walk roundsare completed.

Provision of cover for colleagues for annual leave and sickness as required.

A responsibility to raise alarms and lock down site following procedures in anemergency situation.

Responsibility when entering and leaving, to unlock/secure and alarmdeactivating/setting in the reception area and building where applicable.

To maintain at all times a high standard of personal hygiene and presentationportraying a smart appearance in compliance with Trust uniform policy.

To observe confidentiality of patients and employing trusts business at all times.

To work as part of a team to deliver service continuity at all times.

To comply with Health and Safety policy and procedures and to ensure a safeenvironment for employees, visitors, patients and contract

Carry out any other duties as may be reasonably requested.