Job summary
Medical Secretary - Are you looking for an interesting and varied secretarial position within a busy department? If so, then this could be just the role for you!
The successful candidate will have excellent audio typing skills and experience of working in a medical office/clerical environment. Experience with healthcare IT systems is desirable but not essential as full training in these specialist skills will be given.
The duties are varied and include the typing of clinic letters and the administrative and secretarial requirements of a busy department.You will be a well-motivated team member, able to prioritise and work accurately and efficiently on your own initiative with minimal supervision. You must be able to demonstrate excellent written, typing and verbal communication skills.
Provide a first point of contact for all levels of staff, patients and their relatives for the Clinical / Medical Teams. This will include advice and support to patients and their carers in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.
Main duties of the job
To provide leadership for the clinical facing administration teams, andmay undertake day to day supervision of the Medical AdministrationTeam/s, induction and training of the Medical Team Administrators.
Often being the first point of contact for patients the role is intrinsicallylinked to the patient journey by supporting the clinical multi-disciplinaryteam, in line with the UHL Values.
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To provide a full secretarial and administrative support service to the
clinical / medical team/s.
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To monitor and ensure clinical correspondence is produced and
compliant with the Trust quality standards.
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To provide support and guidance to patients, carers, relatives, company
representatives and others making contact with the service.
To organise complex activities / programmes.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.
Our Team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with the partners of the University of Leicester and De Monfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
Job description
Job responsibilities
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To provide a courteous and professional service in line with Trust standards at all times, with respect to communication to patients, colleagues and service users.
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Responsible for the initial handling of complaints or other information requests coming into the clinical office.
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To work on own initiative to answer queries regarding patients results (for example, results from MRIs and ensure these are picked up from the relevant department on a regular basis) in accordance with defined protocols, and providing support, coaching and guidance to the clinical administrative team/s.
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To work within a team ensuring cover is provided at all times to maintain an essential service.
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To actively participate in the sharing of skills and experience in the clinic team associated with each speciality aiding the spread of good practice throughout the team.
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To attend in-service training or meetings to ensure that skills and knowledge are kept up-to-date and appropriate to the post
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To attend all mandatory training as required by the CMG/Trust
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Any other duties commensurate with the role and service needs.
Please see job description for full details on the role
Job description
Job responsibilities
-
To provide a courteous and professional service in line with Trust standards at all times, with respect to communication to patients, colleagues and service users.
-
Responsible for the initial handling of complaints or other information requests coming into the clinical office.
-
To work on own initiative to answer queries regarding patients results (for example, results from MRIs and ensure these are picked up from the relevant department on a regular basis) in accordance with defined protocols, and providing support, coaching and guidance to the clinical administrative team/s.
-
To work within a team ensuring cover is provided at all times to maintain an essential service.
-
To actively participate in the sharing of skills and experience in the clinic team associated with each speciality aiding the spread of good practice throughout the team.
-
To attend in-service training or meetings to ensure that skills and knowledge are kept up-to-date and appropriate to the post
-
To attend all mandatory training as required by the CMG/Trust
-
Any other duties commensurate with the role and service needs.
Please see job description for full details on the role
Person Specification
Qualifications
Essential
- Good level of general education to GCSE level or equivalent
- Excel, Power Point, Microsoft Office and Work experience
- RSA II or equivalent typing plus relevant secretarial experience
Desirable
- HISS/Patient Centre/Winscribe/DIT 3 - knowledge/experience of hospital systems
Communication Skills
Essential
- Shows evidence of good communication skills
- Proven effective team working
Desirable
- Exposure to dealing with complaints
Training
Essential
- RSA II typing or equivalent
- Minute Taking
- 2 years minimum experience in admin or audio/secretarial role
Desirable
- NHS Systems and procedures
Time Management Skills
Essential
- Time management and prioritisation skills
Organisational Skills
Essential
Desirable
- Diary management experience
Person Specification
Qualifications
Essential
- Good level of general education to GCSE level or equivalent
- Excel, Power Point, Microsoft Office and Work experience
- RSA II or equivalent typing plus relevant secretarial experience
Desirable
- HISS/Patient Centre/Winscribe/DIT 3 - knowledge/experience of hospital systems
Communication Skills
Essential
- Shows evidence of good communication skills
- Proven effective team working
Desirable
- Exposure to dealing with complaints
Training
Essential
- RSA II typing or equivalent
- Minute Taking
- 2 years minimum experience in admin or audio/secretarial role
Desirable
- NHS Systems and procedures
Time Management Skills
Essential
- Time management and prioritisation skills
Organisational Skills
Essential
Desirable
- Diary management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
