Job summary
We are looking for two highly-motivated people to join the ENT team as Team Leaders to support the Administration Managers. Based at the Leicester Royal Infirmary, the ENT department is a growing, fast-paced service and we are looking for someone to take on the roles of team leaders to the administrative team in outpatients and inpatients. ENT are part of the exciting expansion into the EMPCC in December 2024. You will have at least 3 years' administrative experience, preferably within a large organisation or medical setting and will have experience of dealing with patients or customers. The ideal candidate will have knowledge of patient pathways, in particular cancer and RTT pathways and will have some experience of the various IT systems we use (i.e. HISS, Patient Centre, ORMIS, DIT3). Previous line management experience would be an advantage, as would knowledge of some of the current Trust policies and procedures. You will need to be able to use your own initiative and to work autonomously whilst motivating the team. We are looking for someone who is enthusiastic, hard-working and positive.
Main duties of the job
This is an excellent career development opportunity for a self-motivated and enthusiastic individual. You will need to have experience of working in a busy clinical environment within the NHS with the ability to manage a busy workload and be able to prioritise.
Management of the administration teams. Close supervision and monitoring of the waiting lists for outpatients/inpatientsto ensure that under service development and improvement quality standards are met. Coordinate admin team workloads to ensure that both the 18 week RTT target is met on a monthly basis. This will involve ensuring delivery to agreed standards and maximising productivity of staff equally within the service. Supporting the Administration Managers with reports, attending meetings and deputising when they are not available.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
Job description
Job responsibilities
Line manage the Administration team ensuring appraisals, sickness and performance management is managed within Trust guidelines.
Ensure there is a clear process of communication for staff and regular Team cascades/ meetings
Promote team based working in all aspects of the service provision.
Ensure staff receive adequate training and development to meet the needs of the service.
To be responsible for ensuring that administrative procedures continue during periods of sickness & annual leave and teams work flexibly as required.
Initiate changes to working practices within the team to ensure proactive service provision.
To be responsible to work allocation to the team particularly, ensuring cover as necessary.
Ensure full utilisation of theatre lists and outpatient clinics.
Job description
Job responsibilities
Line manage the Administration team ensuring appraisals, sickness and performance management is managed within Trust guidelines.
Ensure there is a clear process of communication for staff and regular Team cascades/ meetings
Promote team based working in all aspects of the service provision.
Ensure staff receive adequate training and development to meet the needs of the service.
To be responsible for ensuring that administrative procedures continue during periods of sickness & annual leave and teams work flexibly as required.
Initiate changes to working practices within the team to ensure proactive service provision.
To be responsible to work allocation to the team particularly, ensuring cover as necessary.
Ensure full utilisation of theatre lists and outpatient clinics.
Person Specification
Planning and Organisation skills
Essential
- Planning and organisation skills with the ability to prioritise schedules and workloads
Communication and relationship Skills
Essential
- Effective Communication
- Understanding of methods for ensuring effective communication, tact and diplomacy
- Team Player
Desirable
- Exposure to dealing with complaints
Training and Qualifications
Essential
- Training and relevant experience to GCSE level or equivalent
- NHS systems and procedures HISS/PAS, ORMIS, DIT3, ICRIS
- NVQ III or equivalent knowledge and experience
- Clinic management
Desirable
- Commitment to on-going learning/training
- Management qualification or equivalent experience
- Patient Centre/ORMIS/Waiting list
Experience
Essential
- Three years administrative experience, good understanding of office procedures
- Knowledge of RTT and patient pathways
- Experience of dealing with customers/patients
- Knowledge od Main Trust policies and Procedures
Desirable
- Line Management experience
- Experience of budgetary management
- Medical administration experience
Analytical and Judgement skills
Essential
- Able to act on own initiative
- Ability to work without close supervision
- Ability to prioritise conflicting demands on resources to deliver challenging targets and meet deadlines.
Person Specification
Planning and Organisation skills
Essential
- Planning and organisation skills with the ability to prioritise schedules and workloads
Communication and relationship Skills
Essential
- Effective Communication
- Understanding of methods for ensuring effective communication, tact and diplomacy
- Team Player
Desirable
- Exposure to dealing with complaints
Training and Qualifications
Essential
- Training and relevant experience to GCSE level or equivalent
- NHS systems and procedures HISS/PAS, ORMIS, DIT3, ICRIS
- NVQ III or equivalent knowledge and experience
- Clinic management
Desirable
- Commitment to on-going learning/training
- Management qualification or equivalent experience
- Patient Centre/ORMIS/Waiting list
Experience
Essential
- Three years administrative experience, good understanding of office procedures
- Knowledge of RTT and patient pathways
- Experience of dealing with customers/patients
- Knowledge od Main Trust policies and Procedures
Desirable
- Line Management experience
- Experience of budgetary management
- Medical administration experience
Analytical and Judgement skills
Essential
- Able to act on own initiative
- Ability to work without close supervision
- Ability to prioritise conflicting demands on resources to deliver challenging targets and meet deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
