Job summary
Do you want to make a positive impact on the health of people?
Do you have excellent communication skills? Can you simplify complex medical information into plain English?
Are you interested in health literacy and the factors that affect people's ability to manage their own health and wellbeing?
Do you want to work in a rewarding job for one of the biggest and busiest NHS Trusts in the country?
Come and join the Information for Patients team, part of the library team at University Hospitals of Leicester NHS Trust, as an Assistant Patient information Librarian. You will be part of a small team delivering information for patients that is easier to produce, easier to understand and easier to find.
You will assist with the day-to-day running of the Information for Patients service as well as being part of the wider Library & Knowledge Services team helping to deliver a library service over three sites.
You will support staff to produce patient information, provide training to upskill people across the organisation and advise on this exciting and expanding area of work.
If you are hard-working, quick to learn, have excellent written and verbal communication skills and want to make a difference, we would welcome your application.
This role is part-time (22.5 hours per week) based across multiple sites.
Main duties of the job
The role is to assist with the effective day-to-day running of a full range of library, information and knowledge services by supporting librarians with their work, by offering professional support to the library assistant team and by providing excellent customer service to our users.
In addition to being involved in all aspects of our work of finding, using and creating evidence, they will also be particularly involved in the following areas of work:
Working with the Patient Information Librarian, this role will focus on supporting the delivery of a patient information service to the trust, supporting staff to produce PI to meet the trust standards, maintaining YourHealth, the trust's store of patient information
The post holder will regularly provide complex information to users (e.g. use of online resources, copyright advice) and also receive complex enquiries from users and suppliers, including requests for information and product specifications.
The role will also play a significant role in the library service communications and promotion across the NHS Trusts that we serve, promoting patient information and health literacy.
Have an understanding of, and be able to, edit medical information given to patients into plain English to meet health literacy best practice.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Deputise for the Patient Information Librarian as required
Play a full role in assisting with the running of the patient information service, for one of the biggest trusts in the country
Play a full role assisting with the running of a busy NHS library service primarily serving one of the biggest NHS trusts in the country
Offer excellent customer service to library users and the staff/students of local NHS organisations
Helping to ensure that the libraries are a safe and pleasant environment for staff and users and that all equipment is suitable, working and safe to use
Look after the trusts store of patient information, YourHealth including backups to enable end-users (patients, staff) to access online patient information
Undertake and assist with service audits and monitoring as well as surveys of library users and non-users
Provide training to library users (e.g. information skills, health literacy, resource demonstrations, library inductions) and to other library staff (e.g. refresher training or on new resources) in group or 1-to-1 situations
On occasion, put patients and the public in contact with the relevant department dealing with patients and the public e.g the readers panel volunteers, help them find an appropriate leaflets or guide them around the hospital, or provide some other non-clinical information
The role will be involved in work to offer and oversee the whole range of library work, including:
The provision of a full information skills training programme, including health literacy awareness session
A literature searching service to find evidence of relevance and interest to end users in response to their requests
Providing documents and evidence to users, which our sourced from our collections or other libraries
Ensuring our printed and online resources are available to our users
Using analytical and judgement skills to determine what resources and information are suitable to meet user needs, and how to resolve problems
Reviewing, writing and amending library policies to reflect best practice, and ensuring that they are implemented by staff in a consistent way
Other duties relevant to the running of a professional and innovative NHS library service
Job description
Job responsibilities
Deputise for the Patient Information Librarian as required
Play a full role in assisting with the running of the patient information service, for one of the biggest trusts in the country
Play a full role assisting with the running of a busy NHS library service primarily serving one of the biggest NHS trusts in the country
Offer excellent customer service to library users and the staff/students of local NHS organisations
Helping to ensure that the libraries are a safe and pleasant environment for staff and users and that all equipment is suitable, working and safe to use
Look after the trusts store of patient information, YourHealth including backups to enable end-users (patients, staff) to access online patient information
Undertake and assist with service audits and monitoring as well as surveys of library users and non-users
Provide training to library users (e.g. information skills, health literacy, resource demonstrations, library inductions) and to other library staff (e.g. refresher training or on new resources) in group or 1-to-1 situations
On occasion, put patients and the public in contact with the relevant department dealing with patients and the public e.g the readers panel volunteers, help them find an appropriate leaflets or guide them around the hospital, or provide some other non-clinical information
The role will be involved in work to offer and oversee the whole range of library work, including:
The provision of a full information skills training programme, including health literacy awareness session
A literature searching service to find evidence of relevance and interest to end users in response to their requests
Providing documents and evidence to users, which our sourced from our collections or other libraries
Ensuring our printed and online resources are available to our users
Using analytical and judgement skills to determine what resources and information are suitable to meet user needs, and how to resolve problems
Reviewing, writing and amending library policies to reflect best practice, and ensuring that they are implemented by staff in a consistent way
Other duties relevant to the running of a professional and innovative NHS library service
Person Specification
Training & Qualifications
Essential
- Degree or postgraduate diploma in Library and Information Sciences or related subject
Communication and relationship skills
Essential
- Good interpersonal and communication skills
Experience
Essential
- Good IT skills including keyboarding and a knowledge of Microsoft software packages and internet searching strategies
Communication and relationship skills
Essential
- The ability to simplify complex medical information into plain English in the production of patient information
Planning and organisation skills
Essential
- Ability and confidence to work using own initiative
Other requirements specific to the role
Essential
- Understanding of relevant legislation e.g. data protection, copyright, health and safety
Person Specification
Training & Qualifications
Essential
- Degree or postgraduate diploma in Library and Information Sciences or related subject
Communication and relationship skills
Essential
- Good interpersonal and communication skills
Experience
Essential
- Good IT skills including keyboarding and a knowledge of Microsoft software packages and internet searching strategies
Communication and relationship skills
Essential
- The ability to simplify complex medical information into plain English in the production of patient information
Planning and organisation skills
Essential
- Ability and confidence to work using own initiative
Other requirements specific to the role
Essential
- Understanding of relevant legislation e.g. data protection, copyright, health and safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
