Medical Team Administrator/Medical Secretary (EMPCC)

University Hospitals of Leicester NHS Trust

This job is now closed

Job summary

Medical Secretary - Band 3/Band 4 depending on experience

The secretarial role would suit a hardworking, enthusiastic and friendly person who can remain calm and pleasant at all times. You must also be able to use your initiative and work unsupervised.

The successful candidate will be required to provide a comprehensive and efficient medical secretarial service within the Ears Nose and Throat Department.

The post holder will be responsible for ensuring the timely delivery of clinical correspondence and will be required to be the first point of contact for patients and consultants. It is therefore essential that you are a good communicator with excellent interpersonal skills.

Previous experience in a customer care environment and good IT, typing and keyboard skills are essential. Duties will also include diary management, answering the telephone and dealing with queries from a number of sources in a calm and pleasant manner. Experience in minute taking and with the various hospital systems such as HISS ,DIT3, Medirota and Accurx would be advantageous.

Main duties of the job

Provide a first point of contact for all levels of staff, patients and their relatives with the clinician.
Ensuring effective diary maintenance, room and meeting bookings and other administrative arrangements as required, to enable the clinician to fulfil their role.

This will include advice and support to patients and their carers in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.
To provide a courteous and professional service at all times with respect to communication to patients, colleagues and service users.
Responsible for the initial handling of information requests coming in to the clinical office.
Ensure results/reports are chased in a timely manner and brought to the Consultant's / Medical Teams attention. Ensure results are followed up so patients are given follow up appointments/discharged as appropriate.
To work on own initiative to answer queries regarding patient's results (for example, results from MRI's and ensure these are picked up from the relevant department on a regular basis).
To have an understanding of the CBU's systems and processes to enable queries to be resolved effectively.
Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

high-quality care for all,
being a great place to work,
partnerships for impact, and
research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

we are compassionate,
we are proud,
we are inclusive, and
we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Date posted

24 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience £22,816 - £27,596 per annum

Contract

Permanent

Working pattern

Full-time

Reference number

358-6110366-MSK

Job locations

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

Job description

Job responsibilities

To work on own initiative to support answer queries regarding patients results (for example, results from MRIs and ensure these are picked up from the relevant department on a regular basis).
To have an understanding of the CBUs systems and processes to enable queries to be resolved effectively.
Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.
To support the team in the ongoing management of 18 week pathways and cancer targets
Provide assistance and support to clinicians and their teams in researching and preparing academic or other papers for publication or presentation.

Please refer to the job description/person specification for full details on the role.

Job description

Job responsibilities

To work on own initiative to support answer queries regarding patients results (for example, results from MRIs and ensure these are picked up from the relevant department on a regular basis).
To have an understanding of the CBUs systems and processes to enable queries to be resolved effectively.
Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.
To support the team in the ongoing management of 18 week pathways and cancer targets
Provide assistance and support to clinicians and their teams in researching and preparing academic or other papers for publication or presentation.

Please refer to the job description/person specification for full details on the role.

Person Specification

Training & Qualifications

Essential

Educated to GCSE standard or equivalent
RSA III or equivalent typing; or RSA II plus relevant secretarial experience
NVQ III or equivalent

Desirable

Has attended Medical Secretary Course
Experience of NHS IT systems such as HISS, DIT3

Experience

Essential

Medical Secretary experience, including minute taking, diary management
Knowledge of software programmes including MS Office,
Understanding of medical terminology
Experience of dealing with customers/patients

Desirable

Experience of working in NHS or other large complex organisation

Communication & Relationship Skills

Essential

Effective communication skills, tact and diplomacy
Proven effective team working

Desirable

Exposure to dealing with complaints

Analytical & Judgement Skills

Essential

Able to act on own initiative without close supervision

Planning & Organisation Skills

Essential

Planning and Organisation skills with the ability to prioritise schedules, workloads and adjust plans

Desirable

Excel, Power point

Person Specification

Training & Qualifications

Essential

Educated to GCSE standard or equivalent
RSA III or equivalent typing; or RSA II plus relevant secretarial experience
NVQ III or equivalent

Desirable

Has attended Medical Secretary Course
Experience of NHS IT systems such as HISS, DIT3

Experience

Essential

Medical Secretary experience, including minute taking, diary management
Knowledge of software programmes including MS Office,
Understanding of medical terminology
Experience of dealing with customers/patients

Desirable

Experience of working in NHS or other large complex organisation

Communication & Relationship Skills

Essential

Effective communication skills, tact and diplomacy
Proven effective team working

Desirable

Exposure to dealing with complaints

Analytical & Judgement Skills

Essential

Able to act on own initiative without close supervision

Planning & Organisation Skills

Essential

Planning and Organisation skills with the ability to prioritise schedules, workloads and adjust plans

Desirable

Excel, Power point

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information